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IT Epic Revenue Cycle HB Analyst
White Plains, United States
At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world.
We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place to Work.
Position Summary:
The Epic Application Analyst is responsible for the implementation of Epic HB applications, upgrades, and modifications. The Epic HB Application Analyst is responsible for advanced workflow configurations, go-live support, and ongoing client support. Provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care.
Essential Functions and Responsibilities Include the Following:
- Understand and adheres to the WPH Performance Standard, Policies and Behaviors.
- Analyzes and determines systems requirements and specifications. Performs and documents workflow analysis while evaluating user experience.
- Work closely with the Revenue Cycle Operations staff. Lead meetings regarding Epic Builds and Implementations. Collaborate with end-users to gather and interpret user requirements to assist with designing and discussing optimal solutions.
- Install Epic HB applications, new components, and upgrade existing modules. Configure application settings and validate configurations.
- Provide timely, effective, and professional customer support by troubleshooting and managing complex reported issues as they arise until resolution.
- Proactively acknowledge and manage all assigned service request tickets received from end-users.
- Participate in the design, build, testing, and maintenance of complex system enhancements and/or work with the appropriate Montefiore IT associate or vendor to coordinate modification.
- Resolve critical issues independently as necessary. Forward issues to the correct group for remediation or elevate it to the vendor if required.
- Act as a liaison to the end-user for the vendor or Montefiore IT.
- Contact the vendor to report escalations and obtain assistance with solving complex issues.
- Perform coordination of vendor activities including device integration testing, hardware or software installation.
- Execute system changes in accordance with the IT Change Management Process, including creating test plans and documenting all outcomes of testing and obtaining appropriate approvals.
- Provide go-live and/or daily end-user support and training on Epic applications, modules, and functionality.
- Write and maintain accurate documentation of workflow for supported Epic HB applications and disseminate material to users.
- Participate in policy and procedure development as it relates to security, downtime, backup operations and disaster recovery activities.
- Performs all other related duties as assigned.
Education & Experience Requirements
- Bachelor’s degree required.
- 5+ years of Epic Hospital Billing experience.
- Understanding of hospital billing processes including charging, claim submission, payment posting, insurance follow-up and self-pay collections.
- Epic HB Certification Required.
- Application testing experience.
- Related clinical or business experience.
Core Competencies
- Ability to handle analysis, design system configuration and testing tasks.
- Uses critical thinking skills for assigned tasks.
- Strong communication skills.
- Well organized with the ability to manage multiple projects and meet deadlines.
- Provides excellence in customer service under all circumstances.
Physical/Mental Demands/Requirements & Work Environment
- May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) database and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS database can also be found at the hospital switchboard, saved on a disc.
Primary Population Served:
Check appropriate box(s) below:
Neonatal (birth – 28 days) Patients with exceptional communication needs
Infant (29 days – less than 1 year) Patients with developmental delays
Pediatric (1 – 12 years) Patients at end of life
Adolescent (13 – 17 years) Patients under isolation precautions
Adult (18 – 64 years) Patients with cultural needs
Geriatric (> 65 years) All populations
Bariatric Patients with weight related comorbidities
Non-patient care population
The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.
Salary range: $93,829.13-$140,754.51
Location: White Plains Hospital · Information Technology (MIS)
Schedule: Full Time, Day, Mon-Fri 9am-5pm
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