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IT Field Support
Job Summary
The FSO Technician is responsible for deskside and field support for end users. The role includes device deployment, incident/request resolution, asset handling, and on-site technical assistance to ensure clinicians and business users can work without interruption.
Key Responsibilities
Key Responsibilities:
- Provide deskside and remote support for Windows and Apple laptops/desktops
• Perform device imaging, staging, deployment, and post-deployment validation
• Configure, support, and troubleshoot end-user devices and peripherals
• Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting
• Diagnose and resolve hardware, OS, and application issues
• Manage tickets in ServiceNow or similar ITSM tool including updates and closure
• Follow ITIL processes for incident, request, and asset handling
• Assist with new-hire onboarding (accounts, devices, access coordination)
• Ensure accurate asset assignment and updates in the asset management system
• Perform asset tagging, inventory counts, and stockroom organization
• Coordinate depot/vendor repairs and warranty replacements
• Adhere to SLAs, security policies, and compliance standards required in healthcare
• Participate in rotational on-call and after-hours support when required
Skill Requirements
2–3 years of experience in deskside / field support / EUC support
• Strong knowledge of Windows 10/11 and basic Mac support
• Experience with ServiceNow or similar ticketing systems
• Working knowledge of networking basics (TCP/IP, Wi-Fi, VPN)
• Excellent troubleshooting and customer service skills
• Ability to work independently or as part of a team in clinical environments
• Ability to lift and move IT equipment as needed
Additional Qualifications (Preferred):
Certification in relevant field (e.g., HVAC, electrical, etc.)
Experience with [specific equipment or software]
Other Requirements
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
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