IT Field Support Engineer

We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations..

Key Responsibilities:

• · Provide on-site and remote support for desktops, laptops, printers, and peripherals.
• · Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
• · Install, configure, and upgrade end-user hardware and software as per IT policies.
• · Manage user accounts, access rights, and group policies in Active Directory.
• · Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
• · Coordinate with vendors for hardware repairs or replacements.
• · Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
• · Assist with onboarding/offboarding activities (device setup, profile configurations).
• · Participate in IT asset inventory, audits, and compliance reporting.
• · Maintain documentation, FAQs, and user guides for common issues.