IT Field Support Technician

Job Purpose

Provide hands-on IT field support across Missouri locations. Responsibilities include end-user support, device deployment, inventory and asset management, and assisted support of physical security technology (access control and camera systems). This role helps reduce downtime, improves consistency in deployments, and ensures IT work is documented and repeatable.

Essential Functions

• Field and End-User Support
• Provide onsite and remote support for day-to-day end-user issues; resolve common problems and escalate advanced issues according to IT procedures.
• Perform workstation setup, refreshes, and swaps using standard builds and checklists.
• Support meeting spaces and basic A/V needs as required.

Device Deployment and Configuration

• Configure and deploy laptops/desktops, mobile devices, and peripherals (docks, monitors, scanners,printers) according to IT standards.
• Validate deployments (updates applied, connectivity verified, peripherals tested) and confirm user readiness.

Access Control and Camera Support (Assisted)

• Assist with installs and maintenance: device swaps, labeling, mounting assistance, basic cabling/patching support, and validation testing.
• Perform routine checks such as camera view verification, recording status review, and door reader status checks; document findings.
• Escalate issues to the IT team with detailed notes, photos, and relevant identifiers (device name, location, serial/MAC, timestamps).

Inventory, Asset Management, and Logistics

• Receive, stage, label, and deploy equipment; process returns/RMAs and coordinate shipping.
• Maintain accurate asset records (serial number, asset tag, assigned user, site/location, status).
• Organize IT storage areas and maintain deployment-ready spares/kits for site visits.
• Transport equipment between Missouri sites as needed.

Documentation and Work Tracking

• Create/update tickets or tasks with clear, timely notes (symptoms, steps taken, outcome, next steps).
• Maintain basic how-to documentation and checklists as directed.

Security, Compliance, and Professional Conduct

• Follow security standards (approved tools, password/MFA practices, device handling) and site procedures for restricted areas.
• Maintain confidentiality and chain-of-custody practices for devices and sensitive information.

Minimum Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation; able to travel to Missouri sites as needed.
• Clean driving record
• 2+ year of experience in IT support, field support, helpdesk, retail tech, or similar hands-on technical role (or equivalent practical experience).
• Working knowledge of Windows environments, printers/scanners, and basic network troubleshooting (Wi-Fi, IP basics).
• Strong organizational skills, professionalism, and reliable follow-through.

Preferred Qualifications

• Experience supporting multi-site retail or distributed environments.
• Familiarity with camera systems and/or access control systems (any vendor platform).
• Experience with ticketing systems and asset management practices.
• Basic knowledge of networking hardware (switches, access points, patch panels) and structured cabling.

Knowledge, Skills, and Abilities

• Clear communication and customer-service mindset; able to support non-technical users.
• Ability to prioritize work across multiple sites and requests.
• Hands-on ability with cabling, equipment swaps, labeling, and basic mounting assistance.
• Strong attention to detail and documentation habits.

Physical Demands and Work Environment

• Ability to lift/move up to approximately 50 lbs.
• Frequent standing, walking, bending; occasional ladder use where appropriate and permitted.
• Work occurs in retail and facilities environments; PPE and site-specific procedures may apply.

Other Duties

Responsibilities may shift based on business needs. This job description does not constitute a contract of employment.

Pay: $23.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Ability to Commute:

• Kansas City, MO 64147 (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: In person