Field Support Engineer

The candidates for this position are requested to meet the following criteria:

• Diploma (Electronics/Electro Mechanical), Bachelor's degree engineer in computers/electronics.
• Good understanding of safety protocols and best practices when working with machinery.
• Ability to work independently and as part of a team.
• Ability to travel to various client sites as required.
• 2-3 years experience as field engineer with commercial printers or banking equipment's preferred
• Technical certifications or training in electronics, mechanics, or related fields.
• Possess good knowledge of computer systems / electronic and electro-mechanical systems
• Have good working knowledge of Windows, MS Office applications
• Written and Oral communication, customer service and documentation skills

Key Responsibilities:

• Perform installation, testing, and troubleshooting of banking equipment on client sites.
• Diagnose issues and perform necessary repairs or replacements of components, parts, or systems.
• Test and verify equipment functionality after repairs or parts replacements.
• Provide on-site training and guidance to clients regarding proper equipment usage.
• Maintain accurate records of service activities, parts used, and issues resolved.
• Work closely with the technical support team to escalate complex issues and ensure customer satisfaction.
• Manage and maintain an inventory of parts and tools for on-site work.
• Ensure that all work is completed in compliance with safety standards and company policies.
• Strong troubleshooting skills and ability to diagnose mechanical and electrical issues.
• Ability to perform repairs and replace parts on a variety of printing machines.
• Communicate with customers to understand their needs and provide professional, courteous service.
• Install, troubleshoot and maintain a wide range of equipment and software in field
• Respond to service calls and provide timely resolution of technical issues
• Perform equipment upgrades and modifications as required
• Document all service activities
• Ensure customer satisfaction & follow up

Job Type: Full-time

Application Question(s):

• Reason to leave your last/current job?
• Include your current pay scale with your application
• How soon you can join?

Work Location: In person