IT Field Technician

*** You must answer all screening questions or your application will be automatically rejected ***

Job Title: IT Technician I
Job Type: Full-Time | Non-Exempt
Location: Hybrid (Remote + On-site in San Dimas and Irwindale)
Pay: $60-70,000 per year

Job Summary

We are seeking an IT Field Technician to provide on-site technical support to our clients across Southern California. This is a hands-on, client-facing role well suited for someone who enjoys working in the field, learning new technologies, and supporting end users directly.

The IT Field Technician role is primarily focused on visiting client locations to resolve issues, perform installations, and support day-to-day IT needs. A company-provided field van is supplied for travel to and between client sites.

Prior MSP experience is a huge plus. We are happy to train candidates who bring a strong work ethic, professionalism, and a desire to grow as an IT Field Technician.

Responsibilities

• Travel to client locations using a company-provided field van to deliver on-site IT support as an IT Field Technician
• Troubleshoot basic hardware, software, printer, and connectivity issues
• Install and configure desktops, laptops, monitors, and peripheral devices
• Perform new user workstation setups and basic onboarding tasks
• Support Windows and Office 365 environments
• Assist with basic networking tasks such as Wi‑Fi connectivity and printer setup
• Perform on-site IT discovery activities, including identifying hardware, software, and network assets
• Assist with IT audits by gathering system information, verifying configurations, and documenting findings
• Create and maintain accurate documentation related to client environments, site visits, and completed work
• Follow documented procedures and escalate issues when appropriate
• Communicate clearly and professionally with end users and client contacts
• Document work performed and resolutions in the ticketing system
• Adhere to company security standards and protect client data

Requirements

• 1–2 years of IT help desk or desktop support experience (MSP experience is a plus)
• Valid California Driver’s License and reliable vehicle
• Strong knowledge of Windows OS, Office 365, and common IT tools
• Basic understanding of networking (Wi-Fi, printers, DNS, DHCP, etc.)
• Strong troubleshooting and Excellent communication skills
• Ability to work independently and stay organized in a fast-paced environment
• Live within reasonable driving distance to San Dimas or Irwindale

Schedule

• Primarily on-site at client locations throughout the workweek
• 8-hour shifts during standard business hours
• Daily travel between client sites is a core function of the IT Field Technician role

Benefits

• Starting salary: $60-70,000 per year
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Accrued vacation, sick leave, and paid federal holidays
• Free gym access (KINETIC® Fitness Center)
• On-site dining (Olive Grove Café – Irvine HQ)
• Company-provided laptop, softphone, and @nxt-it.com email

Work Location

• On-site at client locations throughout Southern California

Next IT Solutions is a growing IT & cybersecurity firm focused on delivering exceptional client service. If you’re dependable, solutions-oriented, and passionate about tech support—we’d love to hear from you.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• How many years of IT help desk or desktop support experience do you have in a business or MSP environment?
• In 1–2 sentences, tell us what makes a great IT support technician—especially when working directly with end users.
• Do you currently live in Southern California and able to commute to San Dimas and Irwindale on Tuesdays and Thursdays?

Work Location: Hybrid remote in Duarte, CA 91010