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IT Field Technician

Concord Marketing Solutions/Clayton Kendall is currently looking for an IT Field Technician to join our team!

We are seeking a dedicated IT Field Technician to join our team in Glendale Heights, IL. Based in our office, this role is vital in supporting our technological infrastructure and ensuring seamless operations across our services. As an integral part of our team, you will help uphold our commitment to quality and customer satisfaction. This position will support Windows devices, kiosks, warehouse/production equipment, and general IT operations. Great role for someone who wants real experience with imaging, deployments, and on-site troubleshooting.

Concord Marketing Solutions/Clayton Kendall is a growing promotional products and print distributor, providing full-service corporate identity offerings. Our expertise in online store programs, creative merchandise, print services, incentive and recognition programs, custom packaging, fulfillment, and international sourcing make Concord Marketing Solutions/Clayton Kendall a preferred supplier of choice. We pride ourselves in our commitment to our clients’ needs through a wide selection of quality products, creative solutions, and excellent customer service. Our company is honored to have been recognized on Promotional Products Business Magazine’s list of Greatest Companies to Work for in 2019, 2021, 2022, 2023, 2024, and 2025 and on the Crain’s Chicago Business Best Places to Work Top 100 list in 2021, among numerous other industry awards over the years.

What’s in it for YOU:

A progressive company culture that promotes teamwork
Great benefits include medical, dental, vision, a company-funded Health Savings Account, company-provided life insurance, supplemental life insurance, long-term disability, and employee assistance program
401k plan with a company match
Paid Time Off/PTO
Floating Holidays
A generous holiday schedule
Parental Leave
Company events and outings
Casual and friendly work environment
Salary + Bonus compensation structure

Responsibilities

Provide technical support for Windows 10/11 PCs, laptops, tablets, printers.
Maintain warehouse kiosks and Surface Pro devices.
Deploy images using Macrium Reflect, InTune, and autopilot.
Assist with NinjaOne/SentinelOne installs.
Basic AD, Outlook, Teams, and network support.
Maintain high standards of customer service while resolving technical problems.
Document IT procedures and assist with IT-related company projects as needed.

Knowledge , Skills, and Abilities

Experience in IT support or a similar technical role.
Strong understanding of computer networks, hardware, and software.
Proficiency in diagnosing and troubleshooting technical issues.
Excellent communication and interpersonal skills.
Ability to work independently and manage time effectively.

Education & Experience

High school diploma or equivalent; associate degree in Information Technology or related field preferred.
1–2 years IT support experience (or school/internship).
Knowledge of Windows, hardware, and basic networking.
Proficiency with Microsoft Office suite and common help desk tools.
Comfortable working in office + warehouse areas.
Strong communication and willingness to learn.
Customer-focused approach to problem solving.
Ability to troubleshoot complex technical issues effectively.

Nice to Have