IT Field Technician

Join Our Team as an IT Field Technician!

Are you a tech enthusiast who thrives in fast-paced environments? Do you have a knack for solving complex problems and delivering exceptional service? If so, Kairos IT wants you on our team as a Field Technician!

As a Field Technician, you will be at the forefront of our client interactions, ensuring that we deliver cutting-edge technology solutions with precision and care. You will be the operational backbone of our service delivery, expertly managing the device lifecycle from imaging to deployment, and providing unparalleled field support. Your contributions will be vital in enhancing client satisfaction and upholding our reputation as a premier managed service provider.

Your Role:

• Oversee device provisioning and ensure seamless deployment.

• Conduct onsite visits to troubleshoot and resolve complex technical issues.

• Manage support tickets with a sense of urgency and efficiency.

• Contribute to our knowledge management by identifying patterns and suggesting improvements to refine our service delivery.

This is more than just a job—it's a chance to grow your technical expertise in a supportive, fast-paced environment where your impact is tangible. If you're ready to take your career to the next level with a team that values innovation and excellence, Kairos IT is the place for you!

Apply now and become a part of a dynamic team that is shaping the future of IT service delivery!

• 
  1–3 years of experience in a field technician, desktop support, or IT dispatch role within a managed services environment

• Hands-on experience with endpoint provisioning and ITSM ticketing platforms

• Proficiency in endpoint imaging and deployment tools such as Autopilot, Intune, Jamf, or WDS

• Understanding of ITIL principles and ability to apply incident, request, and change management

• Strong communication skills with the ability to interact effectively with non-technical stakeholders

• Valid driver's license and ability to lift 50 lbs

• Preferred: CompTIA A+ certification and exposure to Microsoft Intune, Jamf, or similar MDM