IT Field Technician

Job Overview
Join our dynamic team as an IT Field Technician and become the vital link in delivering exceptional technical support and infrastructure management across diverse client environments. In this role, you will be on the front lines, providing hands-on assistance with computer hardware, software troubleshooting, network configurations, and system maintenance. Your energetic approach will ensure seamless operation of IT systems, empowering users to perform at their best. This position offers an exciting opportunity to develop your technical expertise while making a tangible impact on organizational productivity and user satisfaction.

Responsibilities

• Provide comprehensive technical support to end-users for hardware, software, and network issues across various operating systems including Windows, macOS, and Linux.
• Troubleshoot and resolve software problems related to Microsoft Office, enterprise applications, and custom business tools.
• Manage computer hardware installations, upgrades, repairs, and configurations to ensure optimal performance.
• Configure and maintain computer networks including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), and firewall settings to secure organizational data.
• Administer Active Directory, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), and BMC Remedy for user management and system deployment.
• Support mobile devices and peripherals, ensuring connectivity and security compliance across all platforms.
• Assist with server management tasks involving Windows Server environments, Linux servers, DHCP, TCP/IP protocols, and network administration.

Skills

• Strong technical support skills with a focus on desktop support and help desk operations.
• Proficiency in software troubleshooting, operating systems (Windows, macOS, Linux), and computer hardware diagnostics.
• Knowledge of computer networking concepts such as TCP/IP, DNS, LAN/WAN setup, VPN configuration, firewall management, and network security best practices.
• Experience with IT infrastructure tools including SCCM, GPO, Active Directory, ServiceNow, Jira, Meraki networking equipment, and BMC Remedy ticketing system.
• Familiarity with mobile device management (MDM) solutions and remote support tools to assist users efficiently.
• Excellent communication skills with a customer service-oriented mindset to effectively resolve issues while maintaining positive relationships.
• Analysis skills for diagnosing complex technical problems quickly and accurately to minimize downtime. Embrace this opportunity to grow your career in a fast-paced environment where your technical prowess will directly contribute to operational excellence!

Pay: $21.00 - $25.00 per hour

Work Location: On the road