IT Generalist I

THE POSITION

Are you interested in technology and enjoy working with others? The Pennsylvania Treasury Department’s Bureau of Information Technology Solutions is looking for an IT Generalist to join the team. In this role, you help support the systems that handle important payments for people across the state. If you like solving problems, testing systems, and keeping important applications running, this is the perfect job for you. Join our team that values new ideas, teamwork, and quality. Apply today and help us make a difference!

The Pennsylvania Treasury Department is an independent agency led by the elected State Treasurer and one of the largest state treasuries in the country, serving as custodian of more than $150 billion. Treasury plays a critical role in state government operations, acting as the custodian, investor, and disburser of funds for nearly all state agencies. Treasury also offers a wide range of programs and services to Pennsylvania families, including the PA 529 College and Career Savings Program; the PA ABLE Savings Program for people with disabilities; and our work to return more than $4 billion of Unclaimed Property to its rightful owners. A wealth of information is available at www.patreasury.gov.

DESCRIPTION OF WORK

This position provides technical support for Treasury's OnBase systems and various custom applications that are used across the agency. Your work helps ensure payment processes, system functions, and digital operations run smoothly and reliably. As an IT Generalist 1, you will perform the following duties:

• System Monitoring: Track daily system activity to confirm accurate file intake and workflow execution
• Issue Troubleshooting: Diagnose production issues, document findings, and respond to user calls and tickets
• Software Testing: Test system software, analyze outputs, and create test plans with business users
• Template Management: Update letter and check templates and support system upgrades
• User Support: Assist staff with questions, provide guidance, and ensure effective use of technology resources
• Continuity Activities: Participate in training and exercises that support operational readiness

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. You will be required to report in-office 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

• One year as an Information Technology Trainee or Information Technology Technician; or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate degree in any information technology field; or
• An equivalent combination of experience and training

• You must have experience using Microsoft computer applications such as Word, Excel, and Outlook, as well as experience with troubleshooting techniques in Microsoft Windows environment.
• You must have experience prioritizing tasks, managing multiple responsibilities, and meeting deadlines effectively and in assigned timeframes.
• You must have experience in creating and executing test plans for various custom applications.
• You must be able to perform essential job functions.

• Experience with OnBase workplace and related functions
• Experience testing, troubleshooting, and identifying reported problems with application processes

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• Your application must include a resume.

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

• Eligibility rules apply.