IT Help Desk

Daily User Support

• Technical Support Tickets: Handling user issues through a ticketing system.
  
• Technical support for networks, software, and hardware.
  
• Operating System Support: Such as Linux, macOS, and Windows.
  
• Software Management: Including ERP systems and antivirus software.
  
  

Device and Software Management

• Installation and maintenance of operating systems and applications.
  
• Backup and recovery of files and data.
  
  

Network and Communication Management

• Setting up and maintaining local area networks (LAN) and wireless networks (Wi-Fi).
  
• Updating network security and passwords.
  
  

Security and Protection

• Security Policies: Establishing and implementing security policies.
  
• Monitoring for viruses and intrusion attempts.
  
  

Internal Systems and Applications

• Management of systems such as CRM and ERP.
  
  

Documentation and Reporting

• Regular reports on performance, security, and services provided.
  

If you have any questions about any part of this content or need further details, feel free to ask!

Requirements

Educational Background:

Bachelor’s degree in Computer Science, Information Technology, or a related field

Experience:

From 1 to 2+ years of proven experience in IT support or a similar role

Experience with network management, software installation, and system administration.


Technical Skills:

-Proficiency in operating systems (Windows, Linux, macOS).

-Familiarity with network infrastructure (routers, switches, firewalls).

-Knowledge of hardware troubleshooting and repair.

-Understanding of security practices and software (firewalls, antivirus, etc.).


Soft Skills:

-Strong problem-solving and analytical skills.

-Excellent communication skills, both verbal and written.

-Ability to work in a team and independently.

-Strong customer service orientation.


Additional Qualifications:

-Ability to handle multiple tasks and prioritise effectively.

-Familiarity with cloud services and virtual environments.


Benefits

We Offer
• Attractive salary package
• Quarterly commission scheme
• Social & Medical insurance
• Mobile allowance
• Professional training and development programs
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Working Conditions
• Full-time: 9 AM – 5 PM or 10 AM – 6 PM
• 5 working days
• Days off: Friday & Saturday
• Work location: Nasr City or Dokki office