IT Help Desk

2–4 Years in IT Support

Location: Cairo, Egypt Category: Information Technology

Qualifications:

• Bachelor’s in IT, Computer Science, or related field
• 2–4 years of IT support/help desk experience
• Knowledge of Windows/Mac OS, networking basics, and troubleshooting
• Strong communication and customer service skills
• Experience with ticketing systems and remote tools is a plus

Responsibilities:

• Support Users! Diagnose and resolve hardware/software issues, escalating when necessary.
• Maintain Systems! Install, update, and configure IT devices and applications.
• Assist Employees! Train staff on new technologies and IT policies.
• Document Issues! Track recurring problems and maintain accurate support records.
• Ensure Security! Support antivirus updates, access control, and data protection measures.