IT Help Desk Consultant for Qatar

We are looking for IT Help Desk Consultant for Qatar location.

Serve as the first contact with Employees who need technical assistance via the phone or email.

• Responsible for installing operating systems for workstations / laptops / Mac devices and making sure all

necessary drivers and applications are installed.

• Responsible for installing Office applications and any other applications required by the organization

• Perform troubleshooting using different diagnostic techniques

• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.

• installing scanners, printers and other computer peripherals

• Provide quick resolution and excellent customer service

• Redirect unresolved issues to the next level of support personnel

• Provide needed information on IT products or services

• Keep record of problems and their resolution

• Follow-up with Employees

• Installation of network cabling, patch cords and arranging network cabinets cabling and proper labelling.

• Maintain technical documentation and service tickets on installation of software, configuration of

hardware and problem troubleshooting

• Operating and maintaining (Interactive screens / video wall / projectors / sound system / microphone

systems / cameras, etc ) in meeting and classrooms.

Required Skills for Employees

At least 3 years’ experience as IT help Desk, Having the following:

• Proven experience as a help desk technician

• Tech savvy with working knowledge of office automation products, installing scanners, printers and other

computer peripherals.

• Good understanding of computer systems, mobile devices and other tech products

• Ability to diagnose and resolve basic technical issues

• Proficiency in English and Arabic language will be advantage.

• Strong knowledge of TCP/IP and subnets.

• Excellent communication skills

Job Type: Full-time

Pay: QAR4,000.00 - QAR8,000.00 per month

Experience:

• IT Help Desk: 5 years (Preferred)
• TCP/IP : 4 years (Preferred)

Work Location: Remote