IT Help Desk Internship

The IT Help Desk Intern provides first-level technical support to end users while gaining hands-on experience in a professional IT environment. This role is designed for students or early-career candidates looking to build foundational skills in troubleshooting, customer support, and IT operations. The intern will assist with resolving basic hardware, software, and connectivity issues, document support requests, and escalate more complex problems as needed. Success in this role requires strong communication skills, a willingness to learn, and a customer-focused mindset.

QUALIFICATIONS

Ø Ability to deliver superior customer service

Ø Sound organizational skills

Ø Excellent oral/written communication skills

Ø Microsoft Office products experience

KEY RESPONSIBILITIES

The IT Help Desk Technician will be responsible for performing the following duties:

• Build ongoing relationships with users in local offices, remote offices, and in the field.

• Answer incoming support inquiries via various channels (Chat, phone, email, etc.)

• Log every call with enough detail to fully describe the events of the call, in a way that it will tell a story to others reading the tech support call notes and knowledge base.

• Develop a strong technical and business understanding of our locating applications and mobile resources.

• Add a personal touch to the support engagement

• Perform incident triage and forward difficult issues to the next level support specialist.

• Maintain ownership of incidents until resolved or escalated for further research.

• Learn and perform computer hardware troubleshooting and repairs.

• Develop a strong understanding of Stake Center Locating policies, user requirements, and processes

• Work individually and with a team to solve technical problems while communicating trending issues and best practices

• Collaborate with leadership to improve skill sets and career development opportunities

This job description has been reviewed to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Supervisors as deemed appropriate may assign additional functions and requirements