IT Help Desk Specialist

Are you looking for a dynamic and rewarding career with a growing company? Lancaster Archery Supply was established in 1983 and has sustained growth year over year. Our team comes together every day to meet the needs of our customers and each employee is valued as a member of our archery family. We work hard to provide good benefits and a positive work environment. We look forward to your interest in joining our team.

The IT Help Desk Specialist will provide fast and useful technical assistance on computer systems, answer queries via phone, email and Spiceworks ticketing on basic technical issues and assist in resolving them either in person or via the Bomgar remote support system. Additionally, the IT Help Desk Specialist will provide assistance with IT tasks such as installing and updating computer systems and software as well as assist with networking, firewall and security tasks, provide assistance with NetSuite and Shopify.

Responsibilities:

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and in person
• Diagnose, document and if possible, resolve hardware and software issues
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
• Provide training and assistance to employees in configuring software such as spam filters, phone features/options, etc.
• Provide remote assistance using Bomgar
• Install updates for both hardware and software as needed
• Assist in maintaining hardware and software inventory
• Assist with periodic security checks including phishing testing and network vulnerability scans
• Assist with installation and configuration of security and spam filter software.
• Other duties as assigned

Qualifications:

• Associate Degree in Information Systems or related field or equivalent work experience
• Knowledge of current computer hardware including basic repair knowledge
• Knowledge of Microsoft Windows 11, Microsoft Server 2019 and newer, and Microsoft Office 2019 and newer.
• General understanding of network protocols and architecture.
• General understanding of firewall technologies and implementation
• Excellent communication and interpersonal skills
• Flexibility to work off hours as required for planned updates and downtime

Benefits:

• Medical eligible 1st of the month after date of hire
• Dental eligible 1st of the month after date of hire
• Vision eligible 1st of the month after date of hire
• 401K
• Paid Vacation
• Paid Holidays
• Paid Sick
• Life Insurance and AD&D
• Short Term & Long Term Disability Insurance
• Employee Discount

The pay range for this role is:
19 - 19 USD per hour(Leola)