IT Help Desk Specialist – Night Shift

We are seeking a reliable and tech-savvy IT Help Desk Specialist to join our support team for the night shift. You will be the first point of contact for our international users and internal staff, ensuring minimal downtime and smooth IT operations during overnight hours. If you are alert, calm under pressure, and passionate about solving technical issues remotely, we want to hear from you.

Key Responsibilities

• Technical Support:
• Provide first-line support for hardware, software, and network issues via phone, email, or ticketing system.
• Troubleshoot and resolve common IT problems (password resets, connectivity issues, application errors).
• Escalate complex issues to the relevant teams with clear documentation.
• System Monitoring:
• Monitor system alerts, servers, and network performance during night hours.
• Ensure critical systems remain operational and report outages immediately.
• User Assistance:
• Assist international users across different time zones with professionalism and patience.
• Guide users through step-by-step solutions in a clear and friendly manner.
• Documentation:
• Log all incidents and requests accurately in the IT ticketing system.
• Maintain and update knowledge base articles for common issues.

What We’re Looking For

• Experience: 1–3 years in an IT Help Desk, Technical Support, or similar role.
• Technical Skills: Familiarity with Windows/macOS, Active Directory, Office 365, VPNs, and basic networking.
• Communication: Clear verbal and written English skills; ability to explain technical concepts to non-technical users.
• Night Shift Readiness: Comfortable working independently during night hours and managing shift handovers.
• Education: Bachelor’s degree/Diploma in IT, Computer Science, or a related field (or equivalent experience).

Job Type: Full-time

Work Location: In person