IT Help Desk/Account Management

<Company Overview>
Meridian Laboratory Corp. is a leading diagnostic laboratory dedicated to delivering accurate, high-quality testing services with a focus on timely results. Established in 2002, we specialize in comprehensive laboratory solutions, interfacing capabilities with healthcare systems, and providing exceptional client support to ensure optimal patient care.

<Job Summary>
We are seeking a dynamic and detail-oriented IT Help Desk and Account Management professional to join our team. The ideal candidate will possess strong technical expertise combined with excellent communication skills. In this role, you will serve as the primary point of contact for client IT needs, manage account relationships, and support the seamless integration of laboratory systems with healthcare providers’ electronic medical records (EMR). Your proactive approach will help enhance client satisfaction, drive business growth, and ensure efficient technical support.

<Duties>

Key duties include training users, documenting and resolving system issues, validating LIS and instrument performance, providing help desk support, and working with IT teams on system maintenance and connectivity. This position will also be responsible for Account Management to include but not limited to new client training, new client checklist, daily client issues, and client updates. This position will require limited travel to visit clients when necessary.

<Qualifications>

• 2+ years LIS experience in a medical laboratory clinical setting
• Bachelor’s or Associates degree preferred (experience considered in place of degree)
• Clinical and LIS experience (Harvest and Copia preferred)
• HL7 interface experience a plus
• Strong technical, IT, analytical, and communication skills
• Experience with system troubleshooting, security, and networking
• Familiarity with HIPAA regulations
• Ability to work independently and in a team environment

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person