IT Helpdesk

We are looking for a reliable and proactive IT Helpdesk / Junior System Administrator to support the daily IT operations across office and project locations. The ideal candidate will provide first-level technical support, manage routine system and network maintenance, and ensure seamless user experience through timely troubleshooting and resolution.

KEY RESPONSIBILITIES

Technical Support & Helpdesk

• Provide first-line support for hardware, software, and network issues.
• Install, configure, and maintain computers, printers, and other peripherals.
• Handle troubleshooting for Windows OS, Microsoft Office, and network connectivity.
• Manage user accounts, passwords, and access permissions in coordination with the System Administrator.

System & Network Maintenance

• Monitor system performance and report issues promptly.
• Assist in software updates, backups, and equipment inventory management.
• Support the configuration and maintenance of LAN/Wi-Fi networks and office devices.

Project & Field IT Support

• Provide on-site IT assistance to project teams and business units.
• Coordinate setup of IT and communication systems at new or temporary business locations.
• Ensure equipment readiness and system stability during operational activities.

Documentation & Coordination

• Maintain accurate records of service requests and IT assets.
• Assist in preparing IT documentation and user guides for internal use.
• Collaborate with vendors and suppliers when required for maintenance or technical support.

QUALIFICATIONS

This role is hands-on and requires someone flexible, detail-oriented, and capable of working in both office and site-based environments.

Education

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related technical field.
• Additional certifications (CompTIA A+, Network+, Microsoft Fundamentals) are an advantage.

Experience

• 1–2 years of experience in IT Helpdesk, Technical Support, or Junior System Administration role.
• Experience supporting both office-based and project site operations preferred.

Technical Skills

• Proficient in computer hardware and software troubleshooting.
• Knowledge of Windows OS, Office 365, and common business applications.
• Familiar with LAN/WAN setup, routers, switches, Wi-Fi, and connectivity solutions.
• Understanding system security, backup procedures, and user management.

Communication Skills:

• Strong English communication skills, both written and verbal.
• Able to interact with non-technical users and explain technical issues clearly.

Professional Attributes

• Service-Oriented: Responsive and reliable in addressing IT concerns.
• Proactive: Takes initiative in identifying and resolving issues before escalation.
• Adaptable: Flexible with schedule and capable of working extended hours when required.
• Detail-Oriented: Maintains accuracy in documentation and IT asset management.
• Team Player: Works collaboratively within the IT team and across departments.
• Physically Fit: Capable of handling hardware setup and field work.
• Mobile & Flexible: Willing to travel to various business or project sites across Qatar.

Job Type: Full-time

Pay: QAR3,000.00 - QAR4,500.00 per month

Application Question(s):

• Do you have hardware/software/network troubleshooting experience? If yes, specify what tools, and applications have you used.

Experience:

• IT Helpdesk, TechSupport, or Jr. System Administration: 1 year (Required)

License/Certification:

• IT / Relevant Certifications for the position (Preferred)

Location:

• Doha (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person