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IT Helpdesk Representative
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About Contour
Contour Software
has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Position:
We are looking to hire an IT Helpdesk Representative, for our Karachi Office. The candidate will be assisting the existing IT/Network Operations team to ensure the computer network performance meets company and user satisfaction.
Job Responsibilities
We are looking to hire an IT Helpdesk Representative, for our Karachi Office. The candidate will be assisting the existing IT/Network Operations team to ensure the computer network performance meets company and user satisfaction.
Job Responsibilities
- Serving as the first point of contact for end-user support of computer systems/networks on a routine basis via IT Helpdesk
- Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems
- Manages the daily activities of local network systems and performs diagnostics
- Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead in accordance with published standards
- Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems
- Maintains records of work completed and in progress; and updates network documentation to record installations, upgrades, configurations, etc
- Manages network management programs and assists the Team Lead in preparing network status reports
- You must be able to prioritize remediation of issues in an environment with critical uptime requirements
Job Qualification & Specifications
- Bachelor's degree in Computer Science/IT or equivalent.
The below certifications/training are highly desirable in addition to the above requirements:
- CCNA certification in either Routing & Switching or security.
- Microsoft Certified Professional in Server Infrastructure.
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Must have knowledge of the following:
- Networking protocols, and standards
- Active Directory, DNS, DHCP, WSUS, WDS
- Windows Operating Systems
- VPN and VPN tunnels
- Good oral and written communication skills.
- Keen interest in Computer hardware, operating system, and networks.
- Must have excellent troubleshooting skills.
Nice to Have
- Knowledge and experience with Linux servers
- Knowledge and experience with Firewalls.
- Knowledge and experience with Network Monitoring Tools.
Shift Timings
- Varied shift schedules may include day or evening hours.
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
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