IT Helpdesk Support

• Install, Move, Add, Change, and Disposal of IT assets.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Provide technical support for software maintenance or use.
• Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Develop training materials and procedures or train users in the proper use of hardware or software.
• Conference with staff, users, and management to establish requirements for new systems or modifications.
• Manage Multi-Factor Authentication for users
• Mobile Device Management - Configuration and Management of emails in the user’s mobile phones and tablets as per the needs
• Managing and updating Firmware and BIOS Upgrades
• Manage IT Asset Tags
• Arranging the laptops, mics, pointers, projectors, and speakers for the internal and external meetings and events.

The required qualifications and experience are detailed below:

• Diploma (or higher) degree in Computer Science or any related field.
• 3+ years of experience in level 2 to level 3 support.
• Experience in supporting and troubleshooting systems, solutions, Hardware, and networking.
• Excellent troubleshooting and problem-solving skills.
• Multitasking capabilities and ability to work under pressure.
• Good negotiation and communication skills.

Job Type: Contract
Contract length: 36 months