IT HelpDesk Technician I

Job Description

CIU Networks, Inc. provides MSP support to Los Angeles and Orange County areas. We take a proactive approach to keep our clients' computer, network and security systems up-to-date and protected.

We are looking for an energetic Help Desk Technician to provide remote helpdesk support for our broad range of clients.

As a Help Desk Technician, you will be responsible for answering incoming phone calls to triage inbound support tickets and provide Level I Help Desk support

Required Skills:

• Minimum 1-year work experience in supporting Information Technology (IT).
• Willing to learn and adapt to new technologies.
• Willing to work overtime as necessary.
• Able to work efficiently and effectively with team members during heavy workloads.
• Be detail-oriented, especially with documentation.
• Prioritize and effectively resolve help desk tickets.

Technical Skills:

• Proficiency in Microsoft Office applications
• Cloud Base admin / 365 Security / Sharepoint Management
• Previous experience in a help desk or Level I IT support role
• Business App installation and Upgrades
• Ability to troubleshoot software-related issues

Responsibilities:

• Answering incoming IT support calls via phone and IT Service Desk ticketing system.
• Providing timely support to end users of PCs and network devices, and multiple business applications.
• Identifying, investigating and remediating alerts as part of our network operations center team.
• Establishing and maintaining an excellent working relationship with end users.
• Investigating and solving desktop and other systems-related issues.
• Presenting information clearly and logically with the ability to explain technical issues in plain, non-technical language.
• Recognizing high-priority issues and responding accordingly.
• Assisting fellow team members and performing other duties as needed.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Compensation Package:

• Overtime pay

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Education:

• High school or equivalent (Preferred)

Experience:

• IT support: 1 year (Required)

Work Location: In person