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IT Infrastructure Manager

Position Summary

Aluf Plastics is a leading manufacturer of can liners and specialty plastic film with facilities in New York, Texas, and Ohio. The IT Infrastructure Manager owns the technology backbone that keeps our plants running — responsible for the design, implementation, maintenance, security, and continuous improvement of IT infrastructure across manufacturing and corporate environments.

This is a lean-team, high-ownership role. You'll manage a hybrid environment spanning on-premises, IaaS datacenter, and cloud platforms, with a sharp focus on uptime, security, compliance, and operational efficiency. One day you're resolving a switch port issue on the plant floor; the next you're chairing a vendor review or presenting infrastructure roadmap updates to IT leadership.

Key Responsibilities

Infrastructure & Multi-Site Operations

Own and manage IT infrastructure across three manufacturing sites (NY, TX, OH) — on-premises, IaaS datacenter, and cloud.
Maintain LAN/WAN, switches, Wi-Fi, firewalls, and site-to-site connectivity.
Administer Windows Server, Active Directory, DHCP, DNS, and VMware/Hyper-V virtualization.
Manage backups, storage systems, and disaster recovery; maintain and regularly test business continuity plans.
Support ERP and MES connectivity, production floor systems, PLC-connected devices, industrial workstations, barcode scanners, label printers (Zebra, Sato), and handheld warehouse devices.

Uptime, Projects & Reporting

Drive a high-availability mindset — proactively monitor systems and resolve risks before they impact operations.
Lead infrastructure projects (upgrades, migrations, implementations) on time and within budget; coordinate cross-functional efforts for plant expansions or technology changes.
Own infrastructure budget planning and cost optimization; manage capital spend against plan.
Provide regular reporting to the CIO on infrastructure performance, risks, project status, and key initiatives.

Security & Compliance

Implement and maintain cybersecurity controls, policies, and procedures across all environments and sites.
Manage MFA, Conditional Access, identity governance, endpoint protection, and patch management.
Conduct vulnerability assessments and coordinate remediation; oversee penetration testing and cyber insurance renewals.
Ensure compliance with industry standards and applicable regulatory requirements.

Automation, Efficiency & Team Leadership

Design and maintain automation workflows for user onboarding and offboarding across AD, M365, ERP, and other business systems.
Continuously identify and eliminate manual processes; improve IT documentation and operational tooling.
Lead, mentor, and develop a small IT support team; set clear standards for service quality across all sites.
Own vendor relationships, contracts, and reviews; hold partners accountable to SLAs and manage software licensing and renewals.

End-User & Customer Support

Serve as a hands-on point of escalation for end-user issues across all three sites — this role is expected to resolve problems directly, not just delegate them.
Provide excellent, responsive support to all users regardless of role — from plant floor operators and warehouse staff to corporate employees and leadership.
Manage and resolve support tickets with urgency, clear communication, and thorough follow-through; ensure no issue falls through the cracks.
Maintain a service-first attitude in every interaction — set the standard for how IT treats the people it supports and instill that culture in the team.
Proactively communicate with affected users during outages or maintenance windows; provide timely updates and set accurate expectations.

Qualifications

Required

Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
7+ years of progressive IT infrastructure experience, including direct multi-site ownership.
3+ years in a leadership or supervisory role; proven hands-on ops leadership in lean teams.
Strong expertise in Windows Server, Active Directory, DHCP, DNS, Microsoft 365, and Exchange/Exchange Online.
Experience managing hybrid environments: on-premises, IaaS, and cloud (Azure preferred).
Hands-on experience building automation workflows for onboarding/offboarding across AD, M365, and enterprise systems.
Solid networking fundamentals: TCP/IP, VLANs, firewall management, LAN/WAN.
Demonstrated security and compliance focus: endpoint protection, identity management, vulnerability management, patch compliance.
Proven vendor management and budget ownership; able to run vendor reviews and hold partners accountable.
Strong communicator — translates technical issues clearly for non-technical stakeholders and executive leadership.

Preferred

Manufacturing or industrial environment experience, including ERP/MES systems and PLC-connected infrastructure.
Familiarity with supporting ERP systems or similar platforms.
Experience supporting plant floor hardware: industrial workstations, barcode scanners, label printers (Zebra, Sato), and handheld warehouse devices.
Microsoft certifications (Azure, M365) or equivalent.
Enterprise Mobility Management (EMM) experience across Android, iOS, and other mobile OS

What Sets You Apart

Service-Oriented & Collaborative: Approachable and solutions-focused; builds strong relationships across plant ops, departments, and leadership — equally effective with a machine operator and the executive team.
Analytical & Detail-Oriented: Diagnoses problems at the root and builds systems so they don't recur; keeps documentation, renewals, and configurations accurate and current.
Adaptable & Resourceful: Manages urgent issues and long-term projects simultaneously without dropping the ball — thrives in fast-paced, lean environments.
Continuous Learner & Trusted Steward: Stays current on emerging technology and security standards; handles sensitive systems and user data with discretion and integrity.
Owner: Accountable not just for the ticket, but for the outcome — builds things that scale and leaves the environment better than they found it.

Pay: $120,000.00 - $140,000.00 per year

Benefits: