IT Infrastructure & SAP Basis Manager

The Manager of IT Infrastructure & SAP Basis leads the design, reliability, security, and performance of the organization's technology environment, including on‑premise and cloud infrastructure, enterprise networks, and SAP Basis operations. This role oversees a multidisciplinary technical team responsible for delivering stable operations, modernizing core platforms, and supporting mission‑critical SAP and non‑SAP systems.

In-office/Non-remote in Maryville, TN

Core Responsibilities

IT Infrastructure Leadership

• Direct daily operations across servers, storage, virtualization, cloud platforms, and data center environments.
• Develop and execute infrastructure roadmaps aligned with business strategy, cybersecurity requirements, and scalability needs.
• Oversee high‑availability architectures, backup strategies, disaster recovery planning, and business continuity readiness.
• Implement monitoring, observability, and automation tools to improve reliability and reduce manual effort.
• Manage vendor relationships, licensing, support contracts, and technology procurement.

Network Architecture & Operations

• Oversee the design, implementation, and maintenance of enterprise network infrastructure, including LAN, WAN, WLAN, SD‑WAN, VPN, and firewall environments.
• Ensure network performance, reliability, and scalability through proactive capacity planning, monitoring, and optimization.
• Lead the evaluation and deployment of new network technologies, including next‑generation firewalls, network segmentation, and cloud‑integrated networking.
• Maintain routing and switching environments, ensuring efficient traffic flow, redundancy, and fault tolerance.

Network Security & Compliance

• Partner with cybersecurity teams to enforce network security standards, including segmentation, access control, intrusion detection/prevention, and zero‑trust principles.
• Oversee firewall rule governance, VPN access policies, and secure connectivity for remote and hybrid workforces.
• Ensure compliance with regulatory, audit, and security frameworks through documentation, testing, and continuous improvement.

Network Monitoring & Incident Response

• Implement and maintain network monitoring tools for real‑time visibility into performance, availability, and security events.
• Lead incident response for network‑related outages, degradations, or security events, ensuring rapid root‑cause analysis and long‑term remediation.
• Establish and maintain network documentation, topology diagrams, runbooks, and operational standards.

SAP Basis Administration

• Lead SAP Basis operations team, including system installations, upgrades, patches, kernel updates, and performance tuning.
• Oversee transport management, environment refreshes, client strategy, and landscape governance across ECC, BW, Solution Manager, and related components.
• Ensure SAP systems meet performance, security, and availability standards through proactive monitoring and capacity planning.
• Partner with application teams to support integrations, custom development, and change management.

Cloud & Hybrid Connectivity

• Manage connectivity between on‑premise systems and cloud platforms (Azure)
• Support Azure cloud or hybrid deployments by ensuring secure, high‑performance network paths for application, database, and integration layers.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience considered.
• 10+ years of experience in IT infrastructure operations, including server, network, and cloud
• Strong background in network engineering, including routing/switching, firewalls, wireless, SD‑WAN, and cloud networking.
• Experience with Cisco, Palo Alto, or similar enterprise‑grade network platforms.
• Strong understanding of virtualization, cloud platforms, storage systems, and cybersecurity fundamentals.
• 3+ years of SAP Basis experience or managing SAP environments is a plus.
• Leadership experience managing cross‑functional technical teams.
• Excellent communication, project management, and problem‑solving skills.

Physical Demands:

• Occasional: bending, kneeling, squatting, standing, walking, reaching, overhead reaching, and fine motor skills

Work Environment:

• Normal office environment and office lighting
• Within the Smith & Wesson manufacturing facility employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting
• All employees are required to apply ergonomic correctness to all job tasks

Updated 3/13/2026