IT Infrastructure & Support Engineer

Role summary

We are looking for an IT engineer who can take care of servers, user desktops/laptops, basic networking, and basic cybersecurity. The candidate should be comfortable being the key technical contact for day‑to‑day IT issues and small projects.

Key responsibilities

• Install, configure and maintain servers (Windows/Linux), storage, and basic virtualization.
• Provide desktop and laptop support for users: OS installation, software installation, email setup, printers, basic troubleshooting.
• Manage user accounts, permissions and shared folders (Active Directory, file shares, Microsoft 365 etc.).
• Monitor and maintain basic network equipment like switches, Wi‑Fi access points and routers, and solve LAN/WAN connectivity issues.
• Install and manage basic security tools such as antivirus, endpoint protection, and OS patching.
• Assist in managing firewalls and internet security policies under guidance from senior staff or vendors.
• Perform regular backup checks and basic restore tests for important systems and data.
• Keep an inventory of IT assets (PCs, laptops, printers, network devices, licenses) and update documentation.
• Work with vendors/service providers for hardware replacement, warranty calls, and Internet/ISP related issues.
• Respond to IT support tickets and user requests on time, and keep users informed until issues are resolved.

Required skills and knowledge

• 2–4 years of hands‑on experience in IT support, system administration or infrastructure roles.
• Good understanding of Windows Server, basic Linux, Active Directory, file/print services and basic virtualization (Hyper‑V/VMware or similar).
• Exposure to modern data center and security technologies such as VDI, hypervisors, and hyper converged infrastructure (HCI), and familiarity with solutions from vendors like VMware, Nutanix/Sangfor (or similar), and firewall/security vendors such as Fortinet, Sophos, or SonicWall
• Strong desktop support skills: Windows, basic macOS, Office/M365, common business applications.
• Basic networking knowledge: IP addressing, DHCP, DNS, VLANs, switching, Wi‑Fi, basic routing concepts.
• Basic cybersecurity understanding: antivirus, updates/patching, password policies, safe internet and email practices, basic firewall concepts.
• Ability to explain technical issues in simple, clear language to non‑technical users.
• Good troubleshooting skills, patience, and a service‑oriented attitude.

Education and certifications

• Bachelor’s degree in IT, Computer Science, Networking, or related field preferred.
• Certifications like Microsoft (MCSA/Modern Desktop), CompTIA A+/Network+, or similar will be an advantage.

Application Question(s):

• How many years of hands-on IT Support experience do you have?
• Which IT/Network/Cybersecurity related certifications have you completed?
• What is your expected monthly salary in OMR?

Work Location: In person