IT INNOVATION&SPECIALIST

Willing to work immediately

IT Systems & Innovation Specialist

Location: Manama, Bahrain

Position Type: Full-Time

About Us

We are a leading hospitality company committed to providing exceptional guest experiences.
Our commitment to excellence extends to our IT infrastructure, ensuring seamless and secure network operations across our hotel properties.

Job Summary

We are seeking an IT Systems & Innovation Specialist to oversee and support the company’s technology platforms, ensure optimal utilization by all staff (particularly HODs and Managers), and lead the integration of AI-powered solutions into daily operations. This role combines technical expertise with a proactive drive to help the organization leverage systems and AI for maximum efficiency and business value.

Key Responsibilities

• Manage, monitor, and maintain core hospitality and corporate systems, ensuring reliability, performance, and security.
• Act as a systems supervisor to ensure staff especially HODs and Managers fully utilize the available functions and features.
• Provide training, guidance, and support to improve system adoption and usage.
• Maintain documentation of system architecture, procedures, and best practices.
• Identify opportunities to embed AI tools and automation across departments to improve workflows, reporting, and decision-making.
• Implement and manage AI-driven solutions, including ChatGPT, LLM-based tools, and AI agents.
• Partner with stakeholders to design and deploy practical AI applications in hospitality and real estate operations.
• Oversee and guide the IT support team (currently 2 IT Assistants) responsible for day-to-day network operations, troubleshooting, and maintenance.
• Ensure best practices in the design, configuration, and monitoring of LAN, WAN, WLAN, and firewall systems.
• Provide direction and escalation support for complex issues, while empowering the team to execute operational tasks.
• Maintain high standards of network performance, security, and reliability across all properties.
• Review and validate network documentation, procedures, and incident reports prepared by the team.
• Ensure all systems adhere to industry standards and regulatory requirements.

• Oversee the installation and maintenance of high-density Wi-Fi solutions, ensuring robust and seamless internet access for guests and staff.

• Collaborate with vendors and internal teams to integrate and support hotel-specific systems, including Property Management Systems (Opera Cloud PMS), Point of Sale (POS)(Symphony Cloud) systems, and other hospitality applications (FMC Material Control).

• Configure and manage firewalls to protect network integrity, implementing security policies to safeguard sensitive data and prevent unauthorized access.

• Utilize network monitoring tools to proactively identify and resolve issues, ensuring minimal downtime and optimal performance.

• Maintain comprehensive network documentation, including configurations, procedures, and incident reports.

• Ensure all network systems adhere to industry standards and regulatory requirements, implementing best practices for network security and performance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Minimum of 2 years of experience in network engineering is preferred, preferably within the hospitality industry. Interns & Fresh Graduates will be considered.

• Professional certifications such as Cisco Certified Network Associate (CCNA), or equivalent are highly desirable.

Technical Skills

• Proficiency in configuring and managing network devices, including routers, switches, and access points.

• In-depth knowledge of Wi-Fi standards (802.11 b/g/n/ac) and experience with high-density Wi-Fi deployments.

• Familiarity with hotel management systems and their network requirements.

• Experience with firewall platforms such as Cisco ASA, Palo Alto, or Juniper.

• Strong understanding of network security principles and practices.

Soft Skills

• Excellent problem-solving and analytical abilities.

• Strong communication skills, with the ability to collaborate effectively with cross-functional teams.

• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Employee discounts on accommodations and services.

Application Process

IT Systems & Innovation Specialist

Job Type: Full-time