IT Intern - Summer 2026

Key Responsibilities:

IT Support & Troubleshooting

• Assist with day‑to‑day IT support tasks, including hardware setup, software installation, system updates, and user onboarding.
• Provide first‑level troubleshooting for common technical issues such as network connectivity problems, application access issues, and basic hardware malfunctions.
• Escalate more complex issues to senior IT staff with clear documentation and context.

IT Service Management

• Support IT ticketing systems by logging, tracking, prioritizing, and resolving simple service requests and incidents.
• Communicate clearly with end users regarding issue status, resolution steps, and follow‑up actions.
• Help ensure service requests are handled in accordance with IT service management processes and SLAs.

Infrastructure & Hardware Support

• Assist with the setup, maintenance, and organization of laptops, desktops, peripherals, and lab equipment.
• Support basic networking tasks, such as verifying connectivity, assisting with cable management, and documenting network configurations.
• Help maintain and organize IT labs, storage areas, and equipment rooms.

Inventory, Documentation & Administration

• Help maintain IT asset inventory, including tracking hardware, software licenses, and equipment assignments.
• Create and update documentation for standard procedures, troubleshooting steps, and system configurations.
• Assist with logging and record‑keeping related to IT operations and infrastructure changes.

Projects, Security & Continuous Improvement

• Participate in IT projects, system upgrades, and infrastructure improvements as assigned.
• Follow IT security policies and best practices when handling systems, user data, and company information.
• Support routine security tasks such as patching, updates, and access control checks under supervision.
• Identify opportunities to improve IT processes, documentation, or user experience.