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IT & ISMS Officer
Position Overview:
The IT & ISMS Officer supports the IT department by maintaining and operating the IT infrastructure while ensuring compliance with information security policies. The role combines hands-on technical support with responsibilities related to information security, audits, and employee awareness.
The IT & ISMS Officer supports the IT department by maintaining and operating the IT infrastructure while ensuring compliance with information security policies. The role combines hands-on technical support with responsibilities related to information security, audits, and employee awareness.
Core Responsibilities:
1. IT Support & Infrastructure Management:
- Provide technical support to staff for hardware, software, and applications (Windows, MAC OSX, Office 365, G-Suite, Adobe).
- Install, configure, troubleshoot, and maintain computers, laptops, servers, printers, scanners, and other IT equipment.
- Assist in creating and managing user accounts, group permissions, and network access in Active Directory.
- Map and manage network drives and shared folders.
- Monitor network performance, troubleshoot connectivity issues, and escalate as needed.
2. System & Server Administration:
- Assist in routine server and network administration tasks, including backups, updates, and system monitoring.
- Ensure antivirus, security patches, and updates are applied across endpoints and servers.
- Support VPN setup and remote access control for employees.
3. ISMS & Security Compliance:
- Support implementation and maintenance of ISMS policies, procedures, and standards.
- Assist in conducting internal audits, vulnerability assessments, and external ISMS audits.
- Monitor security logs, alerts, and incidents, and report findings to the IT Manager.
- Conduct employee awareness sessions and training on information security practices.
- Support risk assessment exercises and help in maintaining compliance documentation.
4. Documentation & Reporting:
- Maintain IT inventory records for all hardware, software, and network devices.
- Document IT incidents, resolutions, and system configurations.
- Prepare monthly reports on IT performance, security incidents, and ISMS compliance.
Other Duties:
- Stay updated with emerging technologies and security trends.
- Assist the IT Manager with special projects and other tasks as assigned.
Qualifications & Skills:
- Bachelor’s degree in computer science, Information Technology, or related field.
- 2–4 years of experience in IT support or system administration, with exposure to information security management.
- Knowledge of Windows, MAC OSX, Office 365, G-Suite, networking, and server administration.
- Familiarity with ISMS, ISO 27001 standards, and basic security practices.
- Strong problem-solving, communication, and documentation skills.
- Ability to work independently and as part of a team.
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