IT Lab Engineer - Benchtop

We are seeking a highly motivated and experienced Lab IT Engineer to support laboratory IT operations for one of the largest pharmaceutical organizations in the industry. The ideal candidate will have hands-on experience supporting laboratory systems, scientific instruments, desktop environments, and end users within regulated pharmaceutical, biotechnology, or life sciences environments.

Key Responsibilities

• Provide onsite IT support for laboratory and research environments.
• Support and maintain laboratory instruments, instrument-connected workstations, and associated software applications.
• Troubleshoot hardware, software, network connectivity, and instrument communication issues.
• Install, configure, upgrade, and maintain desktop computers, laptops, printers, and peripheral devices.
• Coordinate with laboratory users, vendors, and cross-functional IT teams to resolve technical issues.
• Support instrument connectivity and integration with laboratory systems and enterprise applications.
• Perform software deployments, patch management, and system upgrades in compliance with company standards.
• Maintain accurate documentation of incidents, changes, configurations, and procedures.
• Ensure compliance with GMP, GxP, FDA, and other regulatory requirements.
• Participate in project activities, equipment deployments, migrations, and technology refresh initiatives.
• Provide timely incident resolution and excellent customer service to laboratory personnel.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 3+ years of experience supporting IT systems in pharmaceutical, biotechnology, healthcare, or laboratory environments.
• Experience with laboratory instrument support and instrument-connected systems.
• Strong knowledge of Windows operating systems, desktop support, and troubleshooting.
• Experience with Active Directory, Microsoft Office 365, and enterprise IT environments.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, and network troubleshooting).
• Experience working with ticketing systems such as ServiceNow.
• Excellent communication and customer support skills.
• Ability to work independently in a fast-paced laboratory environment.

Pay: $40.00 - $45.00 per hour

Work Location: In person