IT Manager

1. Operational Oversight & Leadership

• Supervise and mentor IT and web support staff, including the Web Developer
• Oversee daily IT support and infrastructure maintenance
• Enforce IT standards, procedures, and documentation practices
• Ensure IT and web-related tasks are executed on time and escalate where needed
• Coordinate resource planning and task distribution between IT operations and web development

2. System Administration & Microsoft 365 Management

• Serve as a senior admin for Microsoft 365, Azure AD, Intune, and SharePoint
• Manage licenses, groups, permissions, security policies, and compliance settings
• Set up Conditional Access, MFA policies, data retention policies, and audit logging
• Guide device provisioning and application deployments

3. Security, Backups & Compliance

• Implement and enforce cybersecurity policies across systems and devices
• Ensure endpoint protection, data encryption, and secure access controls are active
• Manage Microsoft Defender and data loss prevention (DLP) settings
• Oversee backup policies for both cloud and local data

4. Standardization & Process Improvement

• Document standard operating procedures (SOPs) for all IT and web infrastructure functions
• Create scalable and replicable templates for onboarding, offboarding, support, and device management

5. Support & Escalation Management

• Serve as an escalation point for complex or critical IT issues
• Help define and maintain service levels and response KPIs
• Provide user support when needed, while enabling designated backup resources

6. Web Development Oversight

• Supervise the Web Developer, ensuring website and digital assets align with IT security and hosting standards
• Review and approve technical aspects of plugins, hosting, backups, and performance optimization
• Support prioritization of web-related projects in alignment with business goals

7. IT Projects & Infrastructure Planning

• Lead or support new IT projects (e.g., ERP integrations, server upgrades, Wi-Fi rollouts)
• Assess and modernize current tools and platforms
• Coordinate with vendors as necessary for infrastructure or licensing

8. Collaboration & Communication

• Work cross-functionally with HR, Finance, Sales, Marketing, and Leadership
• Communicate risks, issues, and improvement plans clearly to management
• Provide regular status updates and summaries of IT and web operations

Job Type: Full-time

Pay: AED10,000.00 - AED12,000.00 per month

Experience:

• Developer : 3 years (Preferred)