IT Manager

Responsible for end-to-end IT operations, infrastructure, and security, ensuring reliable systems, cloud scalability, and business continuity. Owns AWS cloud architecture, IT policies, vendor contracts, end-user support, and compliance.

Key Areas:

• Manage AWS infra (design, security, backups, cost control).
• Lead IT operations (SLAs, Intune, patching, Wi-Fi, VPN, PABX, asset mgmt).
• Ensure IT security (IAM, RBAC, endpoint, firewall, WAF, DR).
• Administer productivity and business apps (Workspace, M365, Zoho, finance/HR systems).
• Support marketing/sales tools (email, SMS, analytics integrations).
• Oversee vendor contracts, renewals, IT budgeting.
• Enforce IT compliance, data privacy, and audit readiness.

Core Responsibilities

IT Operations & Infrastructure

• System uptime, monitoring, patching, backup, disaster recovery, business continuity.
• Vendor management, IT budgeting, procurement.
• L1–L3 escalation and SLA enforcement.

Cloud & Security

• AWS design/operations (EC2, S3, VPC, IAM, Route 53, CloudFront, scaling, security).
• Cloudflare administration (WAF, SSL/TLS, DNS).
• Endpoint security (Bitdefender, CrowdStrike, Sophos).
• Role-based access controls (RBAC) across tools.

Device & User Management

• Microsoft Intune (MDM, patching, software deployment).
• Device onboarding, Wi-Fi access, VPN, printers, biometric attendance systems.

Applications & Productivity Suites

• Google Workspace, Microsoft 365, Zoho admin.
• Support for finance/HR applications (on Windows servers).
• PABX solutions (Grandstream).
• Survey/marketing/email tools (Mailchimp, SES, Twilio, Mandrill, etc.).

Marketing/Business Integrations

• Twilio/SMS providers integration.
• Marketing platform automation (Google Ads, Meta Ads).
• Zoho Desk & SalesIQ for support.

Compliance & Governance

• Licensing, software audits.
• Data privacy regulations.
• IT policies and reporting (invoices, VAT filing support).

Job Types: Full-time, Permanent

Pay: AED7,000.00 - AED8,000.00 per month

Application Question(s):

• What is your visa status?