IT Manager

🚀 Welcome to Your Next Adventure!

The IT Manager will lead the overall IT strategy, operations, and infrastructure for the organization. This role involves overseeing the IT team, managing IT budgets, ensuring system security and reliability, and aligning IT initiatives with business objectives. The IT Manager will be responsible for driving technology-enabled improvements, managing IT projects, and ensuring the delivery of high-quality IT support across the organization. Occasional travel to satellite offices or operational sites and after-hours availability for critical incidents are required.

🛠 What You’ll Get Your Hands On

Leadership and Management

• Lead, mentor, and manage the IT team, including recruitment, training, and performance evaluations.
• Develop and implement IT policies, procedures, and best practices.
• Ensure IT compliance with regulatory requirements and internal security standards.
  
  

IT Infrastructure and Operations

• Oversee the design, implementation, and maintenance of Corporate IT Infrastructure, Support Procedures, Disaster Recovery, and Business Continuity plans.
• Lead end-to-end site commissioning: procurement specs, equipment orders, on-site installations (network, CCTV, POS, printers, Sunmi devices), and final sign-off.
• Manage asset lifecycle for new sites: assign assets, update master inventory, verify hardware health, and archive compliance docs.
• Ensure system availability, reliability, and performance through proactive monitoring and maintenance.
• Manage day-to-day IT support services, ensuring timely and effective resolution of user issues.
• Evaluate emerging technologies and recommend solutions to enhance efficiency and effectiveness.
  
  

Project Management

• Plan, execute, and manage IT projects—ranging from system upgrades to new solution deployments—ensuring on-time, on-budget delivery.
• Coordinate cross-functional teams and stakeholders to integrate IT solutions seamlessly into business processes.
• Track project progress, manage risks, and communicate status updates to senior leadership.
• Maintain comprehensive and up-to-date project documentation.
  
  

Security and Compliance

• Implement and maintain IT security measures (e.g., firewalls, endpoint protection, access controls) to safeguard data and systems.
• Ensure ongoing compliance with relevant data protection regulations and industry security standards.
• Develop, update, and enforce IT security policies and incident response procedures related to IT procedures, conduct regular security audits and vulnerability assessments, and remediate findings in collaboration with the Security Team.
  
  

Stakeholder Communication

• Act as the main point of contact for IT matters with internal stakeholders, effectively communicating IT initiatives, service updates, and incident resolutions.
• Provide regular reports on IT performance, projects, and budget status to senior management.
• Maintain a high level of customer service and responsiveness to user requests.
  
  

Key Performance Indicators (KPIs)

• System Uptime: Maintain 99.9% or higher uptime for critical systems
• Project Delivery Timeliness: Achieve on-time delivery for at least 90% of IT projects
• IT Budget Adherence: Keep actual spending within 5% deviation of the approved budget
• IT Support Satisfaction: Secure 90%+ positive feedback from end-users on support services
• IT Compliance Rate: Ensure 100% compliance with all relevant regulations and internal policies
• IT Process Improvement: Manage major and minor process improvements each quarter within the IT team, or for IT’s customers
  
  

🧙‍♂️ The Magic You Bring

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline
• At least 5 years in IT – including hands-on support/engineer and leadership roles – with proven success turning around underperforming support teams
• Deep expertise running an enterprise IT support function:
• Service‐desk operations, SLA management, ticket triage/escalation (Tier 1–3)
• End-user support across Windows, macOS, mobile, POS, printers, and VoIP
• Advanced troubleshooting toolkit: diagnose and resolve complex infrastructure, network, cloud or application issues end-to-end
• Fast situational assessment: analyze critical incidents, define options, execute fixes under tight timelines
• Proven mentor and coach: teach staff systematic troubleshooting, root-cause analysis, and durable solution design
• Skilled in ITSM tools and automation—especially Jira configuration, workflow automation, dashboards and reports
• Strong project management skills with experience in process mapping, continuous improvement, and change management
• Excellent communicator: translate technical issues into clear guidance for end-users, site teams, and senior stakeholders
• Big-picture systems thinker: architect scalable support processes and knowledge bases for both routine tickets and major roll-outs
  
  

✨ Bonus Points If You Have

• Master’s degree in IT Management, Business Administration, or related discipline.
• Relevant certifications (e.g., ITIL, PMP, CISSP).
• Experience with ERP systems and application integrations.
• Experience building deployment roadmaps and process flows in Miro, and maintaining runbooks/knowledge bases in Notion.
• Strong understanding of IT security and compliance standards.
• Experience in vendor management.
  
  

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”

💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

🏅 Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

👨‍💼 It's All About People: “Be a team player; together we are stronger.”

Perks & Worklife Magic At Snoonu

🌐 Remote & Global Vibes – Collaborate with a worldwide crew.

🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.

🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.

📦 Shared Success – We offer equity because we build this together.

🌺 Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.

🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.



Beyond the Code: Giving Back Matters

We don’t just build an app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together

Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let’s make some tech magic together.

Stay in the loop—connect with us on LinkedIn!