IT Manager

Position Title: IT Manager

Reports To: COO

Direct Report(s): Contractors, as needed

• Lead the design, implementation, and maintenance of on-premise and cloud-based IT infrastructure supporting VOA Alaska programs and operations.
• Develop and enforce cybersecurity policies and practices to safeguard agency data and technology assets, including compliance with relevant regulations for healthcare and nonprofit sectors.
• Oversee management and support of the EHR system, ensuring optimum performance, security, and user training.
• Oversee programming and
• Manage Microsoft 365 environment, including user administration, security configurations, and integration with other productivity tools.
• Coordinate IT communications systems, enabling reliable, secure voice, video, and data communications for hybrid work arrangements.
• Provide hands-on support and leadership to the IT team including supervision, training, and performance management.
• Work collaboratively with leadership and other departments to align IT initiatives with organizational goals and priorities.

• Manage IT project planning, budgets, vendor relationships, and technology procurement.
• Promote a culture of continuous improvement, innovation, and user-focused service within the IT department.

• Strong understanding of CARF, HIPAA, 42 CFR Part 2, and Medicaid requirements.
• Expertise in policy development, recordkeeping, compliance auditing, and risk management.
• Excellent written and verbal communication skills, with the ability to convey complex regulatory information clearly.
• Strong analytical and organizational abilities with meticulous attention to detail.
• Proven ability to lead through collaboration and influence across teams.
• High ethical standards, confidentiality, and sound judgment.

• Bachelor’s degree in healthcare administration, business, or related field (equivalent experience may be substituted in lieu of education).
• 3–5 years of experience in compliance, quality, or risk management within healthcare, behavioral health, or human services.
• Demonstrated experience in policy management, compliance auditing, and corrective action planning.
• Familiarity with CARF accreditation and regulatory frameworks strongly preferred.
• Proficiency with Microsoft Office 365, Relias, and electronic health record (EHR) systems.
• Ability to work independently, prioritize effectively, and model ethical leadership.

• Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday.
• While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision.