Company: Crowley Auto Group
Location: Bristol, CT (Supporting 5 Local Rooftops)
Reports to: IT Director
Schedule: Mon, Tue, Thu, Fri, Saturday (Mandatory) | 8:00 AM – 4:00 PM
Salary Range: $52,000 – $62,000 (Commensurate with experience)

About Crowley Auto Group

Join a staple of the Bristol community! Crowley Auto Group operates five premier locations—including Kia, Nissan, Chrysler/Jeep/Dodge, RV, and our Body Shop—all within a convenient 5-mile radius. We offer a fast-paced environment where technology is the backbone of our sales and service success.

The Role

We are seeking a proactive IT Support Technician to be the face of technical support for our Bristol campus. This is a highly mobile, "hands-on" role where you will manage everything from workstation aesthetics to vendor coordination. You’ll spend your day moving between our local rooftops, ensuring our team has the tools they need to succeed.

Key Responsibilities

• First-Line Technical Support: Serve as the primary point of contact for desktops, laptops, and tablets.
• Vendor Liaison & Facilitation: Act as the internal lead for our RingCentral phone system and coordinate support with key vendors, including Dealerbuilt (Lightyear DMS), DealerFX, and ComplyAuto.
• Device & Inventory Management: Utilize Microsoft Intune and TeamViewer to maintain hardware inventory and provide remote assistance.
• Workspace Optimization: Perform workstation cabling cleanups and equipment refreshes to maintain a clean, high-functioning workspace.
• Strategic Assistance: Collaborate directly with the IT Director on M365 tasks, legacy Active Directory maintenance, and special infrastructure projects.

Requirements

• 1–3 years in IT support or helpdesk roles.
• Valid US Driver’s License (Required for travel between local Bristol sites).
• Ability to work the mandatory Saturday shift.
• Proficiency with Windows OS and Microsoft 365.
• Experience with SQL is a significant plus.
• Strong communication skills to facilitate vendor support and end-user training.

Benefits & Perks

• The Campus Perk: Work entirely within a small 5-mile radius—no long-distance travel.
• The Saturday Trade-off: Enjoy Wednesdays and Sundays off for a consistent mid-week break.
• Exclusive Discounts: Employee pricing on vehicle purchases, parts, and service.
• Insurance: Comprehensive Medical, Dental, and Vision coverage.
• Retirement: 401k plan options.
• Vacation 1year/1 week, 2 years/2 weeks/10 years 3 weeks.
• PTO per Ct Law accrual first year, then 1yr/1 day, 2yr/2day, 3yr/3 day