IT Manager

IT Manager (Infrastructure & Operations)

Job Type: Full-Time
Department: IT Department

Job Summary

We are seeking a highly experienced and proactive IT Manager to lead and manage the organization’s IT operations across a large-scale, enterprise environment.

The role will oversee multiple IT domains including Infrastructure, Cloud Environment, Network & Security, Database Systems, DevOps, and IT Support, ensuring high availability, scalability, and security of all systems supporting business-critical operations.

The ideal candidate must have strong experience managing hybrid environments (on-premises and cloud), with deep expertise in networking, firewalls, virtualization, and enterprise systems, along with proven leadership capabilities.

Scope of Responsibility

• Lead and manage cross-functional IT teams:
• Infrastructure & Data Center Operations
• Cloud & Hybrid Platforms
• Network & Security
• Database Administration
• DevOps / Automation
• IT Support / Helpdesk
• Ensure 24/7 system availability, operational stability, and incident response
• Support large-scale environments and high-volume systems
• Drive IT strategy aligned with business growth and operational needs

Key Responsibilities

1. IT Leadership & Governance

• Define and execute IT strategy, roadmap, and architecture standards
• Establish and enforce IT policies, procedures, and governance frameworks
• Manage team performance, KPIs, and continuous improvement initiatives
• Coordinate with vendors, MSPs, and internal stakeholders

2. Infrastructure & Data Center Management

• Oversee enterprise infrastructure including:
• Windows Server (Active Directory, GPO, DNS, DHCP)
• Linux systems (Ubuntu, RHEL, etc.)
• Manage virtualization platforms (VMware ESXi, Microsoft Hyper-V)
• Ensure high availability, clustering, and capacity planning
• Manage storage systems and infrastructure lifecycle

3. Network & Security Management

• Design and manage enterprise network architecture (LAN/WAN, routing, switching, VPNs)
• Configure, manage, and troubleshoot enterprise firewall solutions, including:
• Fortinet (FortiGate)
• Sophos
• Sangfor
• Barracuda (including WAF)
• Azure Firewall
• Implement and maintain firewall policies, NAT, segmentation, and access controls
• Manage Web Application Firewalls (WAF) and secure public-facing systems
• Ensure secure connectivity across on-premises and cloud environments
• Conduct security monitoring, vulnerability management, and incident response

4. Cloud & Hybrid Infrastructure

• Manage and optimize environments across:
• On-premises infrastructure
• Cloud platforms (Azure, AWS, hybrid)
• Design and maintain secure hybrid connectivity (VPN, tunnels, firewall integration)
• Implement cloud-native security (Azure Firewall, NSG, Application Gateway/WAF)
• Lead cloud migration, DR replication, and cost optimization initiatives

5. Virtualization & End-User Computing

• Manage virtualization platforms (VMware ESXi, Hyper-V)
• Oversee VDI environments (VMware Horizon)
• Ensure performance, scalability, and availability for enterprise users

6. Database Oversight

• Oversee database environments:
• SQL Server, MySQL, PostgreSQL, Oracle, Cassandra (as applicable)
• Ensure database backup, recovery, and high availability
• Coordinate performance tuning and optimization with DB teams

7. DevOps, Automation & Modern Platforms

• Oversee container environments (Docker, Kubernetes)
• Promote automation using PowerShell, Bash, and CI/CD pipelines
• Support application teams with deployment and infrastructure integration

8. Backup, Disaster Recovery & Business Continuity

• Define and manage enterprise backup strategies
• Implement and test Disaster Recovery (DR) plans
• Ensure compliance with RPO/RTO requirements
• Conduct regular DR drills and readiness assessments

9. Monitoring & Performance

• Implement and manage enterprise monitoring tools
• Ensure proactive alerting and incident handling
• Identify system bottlenecks and optimize performance

10. Team Leadership & Vendor Management

• Lead, mentor, and manage cross-functional IT teams
• Act as escalation point for critical incidents
• Manage vendors, MSPs, and external service providers

11. Documentation & Compliance

• Maintain enterprise documentation (architecture, SOPs, DR plans)
• Ensure compliance with security standards and audit requirements

Qualifications

Education

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)

Experience

• 7–10+ years in IT infrastructure / system administration
• 3–5 years in leadership or IT management role
• Proven experience managing large-scale enterprise environments

Certifications (Preferred)

• Microsoft Certified (Azure Administrator / Architect)
• VMware Certified Professional (VCP)
• AWS Certifications
• CompTIA Network+ / Security+
• Kubernetes certifications

Technical Skills

• Advanced expertise in:
• Windows Server (AD, GPO, DNS, DHCP)
• Linux administration
• Virtualization (VMware ESXi, Hyper-V)
• Networking (TCP/IP, DNS, VPN, routing, segmentation)
• Strong experience with:
• Firewalls (FortiGate, Sophos, Sangfor, Barracuda, Azure Firewall)
• Load balancers (HAProxy, NGINX, F5)
• Hybrid infrastructure (on-prem + cloud)
• Cloud platforms (Azure, AWS)
• Backup and DR solutions
• Containers (Docker, Kubernetes)

Application Question(s):

• Manage virtualization platforms (VMware ESXi, Microsoft Hyper-V)
• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)

Experience:

• IT Manager: 3 years (Required)
• IT Infrastructure: 3 years (Required)
• Windows Server: 3 years (Required)
• Linux systems: 3 years (Required)

Language:

• Arabic (Preferred)

Work Location: In person