IT Manager, Ground Transportation Systems

The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy.

As the digital heartbeat of our organization, the Information Technology (IT) Department fuels the seamless operation of Massport. Driven by our commitment to excellence, we harness the power of technology to solve real-world challenges and enable the organization to achieve its business goals with exceptional efficiency. Our team embraces development and diversity, constantly seeking new opportunities for innovation and growth, to help shape the future of our agency and set new standards for excellence.

ABOUT YOU

As an IT Manager, Ground Transportation Systems, you are a steady, technically grounded leader who takes full ownership of systems that must be reliable, secure, and accurate at all times. You are detail oriented yet adaptable, calm under pressure, and comfortable making decisions in a 24/7 environment where technology directly affects operations, revenue, and customer trust. You build strong relationships across teams and vendors, communicate clearly between technical and non technical audiences, and approach issues with a solutions focused mindset. You value discipline, documentation, and continuous improvement, and you take pride in keeping critical systems running smoothly so passengers, partners, and staff can depend on them every day.

What you will do :

• Ensures continuous, secure, and revenue‑accurate operations for mission‑critical parking, fare collection, and ground transportation systems in a 24/7 airport environment.
• Provides technical leadership and oversight of on‑site support staff and vendor partners, driving accountability, reliability, and timely resolution of system issues.
• Bridges technology and operations by coordinating closely with internal IT, cybersecurity, and business stakeholders to maintain system integrity, connectivity, and compliance.
• Advances stability and continuous improvement through disciplined system administration, data‑driven insights, documentation, and structured change management practices.

What you offer :

• Bachelors degree or equivalent professional experience.
• Minimum of 5 years’ experience in technical support or technical vendor management.
• Experience with IT-based transit or parking systems.
• Demonstrates strong diagnostic and critical‑thinking abilities, effective interpersonal and written/verbal communication skills, and a solid working knowledge of basic system administration.

WHAT WE OFFER

Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.

• Work/life balance
• A supportive and inclusive culture
• Opportunities for growth
• Providing safe, healthy, and secure work environment
• Supporting the people and businesses of New England
• Achieving results and having positive impact
• Being good neighbors in the communities we serve
• Protecting the environment