IT Manager, Infrastructure Services

The IT Manager of Infrastructure Services is responsible for strategy, development and ongoing operations for PacificSource IT Infrastructure including: Datacenter facilities, compute, storage, backup, network and security controls, disaster recovery, and cloud infrastructure platforms. They are also responsible for hiring, evaluating, training, and supervising a team of infrastructure administrators and other related positions. This position also manages vendor relationships which provide key infrastructure services.

• Manage the data network to ensure secure and reliable connections between all locations (including offices in Oregon, Idaho, and Montana) and within buildings. Plan for increased capacity and redundancy consistent with business demands.
• Manage server and storage environment to ensure high availability in a secure and supportable environment across Datacenters in Springfield, Bend, and Boise. Establish and test disaster recovery capability to support the infrastructure in the event of a disaster. Responsible for defining and executing on backup strategy to ensure backups are performed consistent with PacificSource record retention policies.
• Maintain collaborative relationships with business users to ensure that IT infrastructure is meeting business requirements. Manage key processes including asset management, capacity planning, disaster recovery, and maintenance. Manage the performance of all aspects of IT infrastructure including working cross-functionally to identify and resolve performance issues.
• Manage the identification, diagnosis and repair of equipment and/or coordination of repair services with vendors. Develop metrics to ensure high-level of service to business users.
• Manage the relationship with an adequate capacity of cloud infrastructure platforms, meeting business functionality and information security requirements.
• Manage and ensure the overall effectiveness of security controls; such as firewalls, anti-virus solutions, internet filtering, and intrusion detection systems in accordance with HIPAA, PCI, and HITRUST guidelines and industry best practices.
• Coordinate with Facilities and physical security staff for office moves, new office locations, and Datacenter, MDF, and IDF room facilities, including electrical, HVAC, fire suppression, and physical security systems.
• Manage related software and hardware contracts including managing licenses to ensure compliance with agreements and appropriate capacity planning for licenses.
• Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, including regular one-on-ones and performance evaluations, for direct reports.
• Assist in development of annual department budgets. Monitor spending versus the planned budget throughout the year and take corrective action where needed.
• Coordinate business activities by maintaining collaborative partnerships with key departments.
• Responsible for process improvement and working with other departments to improve interdepartmental processes. Utilize lean methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities.
• Actively participate as a key team member in Manager/Supervisor meetings.
• Actively participate in various strategic and internal committees in order to disseminate information within the organization and represent company philosophy. Champion for IT standards to be applied across the company.

• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy, HIPAA laws and regulations, and other applicable regulatory compliance requirements concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

Accountable leadership, Collaboration, Data-driven & Analytical, Delegation, Effective communication, Listening (active), Situational Leadership, Strategic Thinking

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.