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IT Manager lV
ABOUT THE POSITION
The IT Manager IV will report directly to the Assistant Chief Information Officer (ACIO) for the Converged Communications Bureau (CCB), a division of 49 dedicated staff members. This role provides leadership and strategic direction for several key teams responsible for delivering essential technology solutions and support across Riverside County. These functional areas include Network Operations/Engineering, Infrastructure Engineering, Physical Security and Access, VoIP Operations/Engineering, Customer Support, and Network Field Support. The specific teams assigned to the IT Manager IV will be determined based on departmental needs and the candidate’s expertise. Initially, the position will oversee up to three supervisors and their respective teams. Over time, the scope of responsibility may evolve to align with organizational priorities and operational requirements.
The ideal candidate for this position will possess exceptional leadership capabilities, a forward-thinking mindset, and the ability to collaborate seamlessly with fellow IT Managers to drive the implementation of enterprise strategies and tackle large-scale challenges. A proven track record of leading enterprise technology teams, along with relevant education and training, forms the cornerstone of the qualifications sought for this role.
Highly preferred qualifications include extensive experience providing technological oversight at the enterprise level across a variety of areas, including Network Operations/Engineering, Infrastructure Engineering, Physical Security and Access, VoIP Operations/Engineering, Customer Support, and Network Field Support. Familiarity with AI/GenAI platforms related to physical security and access, network monitoring, and contact center applications is also highly desirable.
The ITM IV class is responsible for management of multiple divisions and sections with oversight for Administration within an IT organization or highly technical specialties including, but not limited to, multiple midrange server support, applications development, systems administration, database administration, network administration, applications support, systems operations, communications, help desk and PC technical support. Staff size for the ITM IV class is typically 80 or more employees, including one or more subordinate IT managers. Responsibilities include managing a budget of $10M or higher with key oversight within an IT organization or specific technology areas for the department and division including setting of vision and strategic direction. If operating as an administrator within the IT environment, the budget size will vary. The ITM IV will Interface with internal management, state agencies, federal and regulatory agencies, or multiple County departments and agencies, and presents technology vision and strategies to executive management and Board of Supervisors.
The ITM IV class has been designated At-Will by the Board of Supervisors, in accordance with the provisions provided under Article 6, Section 601E (8) of the County Management Resolution and serves at the pleasure of the Chief Information Officer.
This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311(C) of the County Management Resolution. Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives.
Meet the Team!
RCIT is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services. Comprehensive systems support is also offered for email and messaging, smart phones, tablets, expert technical support, and production and test environments.
EXAMPLES OF ESSENTIAL DUTIES
- Develop strategic plans and implement operational plans for oversight of IT Administration and information technology infrastructure to support the County and department's business goals.
- Organize and direct relevant activities in support of smooth operations; analyze and prepare a variety of complex reports and correspondences.
- Develop and implement work plans to accomplish work group objectives; assign work and monitor performance; take action in the full range of formal personnel activities including hiring, training, and evaluating performance of staff.
- Oversee and provide consultation in the development of operations and technology solutions to achieve business goals in a variety of areas.
- Serve as a liaison; create and foster partnerships with others to deliver and improve services as well as participate in forums of common interest to IT professionals.
- Establish policies and procedures as well as establish acceptable practices.
- Manage a portfolio of projects to be accomplished in the short- and long-term.
- Review and evaluate the effectiveness of IT Administration tools such as financial accounting systems, and ensure compliance with local, state, and federal laws, rules and regulations; direct the development and implementation of automated reporting systems such as budget, accounting and asset management systems.
- Ensure customer satisfaction; measure and evaluate work productivity and customer satisfaction; oversee work group productivity ensuring a constructive operational environment and positive organizational behavior.
- Determine and act toward meeting work group resource needs.
- Prepare, negotiate and present budget and other funding proposals; monitor expenditures; and operate within budget allocation; participate in the formulation of service fee rates and policies based on analysis, trending and forecasting.
- If operating as an administrator within the IT environment, assist divisions and program managers with the development of individual budgets, monitor deviations from approved budgets and recommend corrective measures including implementing internal controls.
- Negotiate, prepare, review, and enforce contracts and service level agreements; participate in the development of new programs to facilitate long and short-term strategies, and financial plan objectives, including major financial plans such as capital budgeting, planning and investigation of financing methods.
MINIMUM QUALIFICATIONS
Experience: Four or more years of supervisory or administrative experience with responsibility for planning, organizing, and implementing budgets, programs, and projects. This must have included at least one year of experience supervising staff in any one of the following functions: budgets, systems analysis, applications programming, user technical support, network administration, or telecommunications functions. (A master's degree from an accredited college or university in computer science, information systems, public/business administration may be substituted for one year of non-supervisory experience.)
Knowledge of: Current technology in a changing environment; principles and practices of supervision, including matrix based project management; emerging technologies and industry supported (e.g., healthcare, law enforcement) applications, as well as understanding applicability of new technology to operations; consensus building and other group decision processes; organizational dynamics related to budget, human resource allocation, authority to act and other factors critical to establishing realistic objectives and achieving goals.
Ability to: Present technology vision and strategies to department and agency management; manage multifaceted and technically sophisticated projects and on-going operations; develop strategic plans for operation and growth; analyze user needs, existing and emerging technology, costs/benefits, internal political considerations and utilize available financial and human resources; establish objectives, activities and timelines and completing the work within those parameters; advocate for needed resources; persuade and influence others and negotiate desired outcomes; communicate with others from varied socio-economic backgrounds, diverse cultural norms and conflicting priorities and needs; foster positive relationships and public relations.
Skill in:
- Preparing reports, memos, and formal presentation materials that require attention to style and content to actively engage the reader and sell technical ideas.
- Listening to others and understanding direct and implicit messages; seeking and utilizing information from others.
- Tailoring verbal presentation of technical information based on understanding of and appealing to diverse perspectives and needs.
- Acting as clients trusted advisor and strategic partner by acting in the best interests of the client's needs, challenges, and opportunities.
- Anticipating situations and taking action to create opportunities and avoid problems.
Other Requirements
License: Possession of a valid California Driver's License may be required.
A successful Security Clearance conducted by the Sheriffs' Department is required for positions within the Riverside County Information Technology Department.
SUPPLEMENTAL INFORMATION
For questions regarding this recruitment:
Please contact Angela Tavaglione at atavaglione@rivco.org or (951) 966-3590. Please allow 1-2 business days for response.
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APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).
Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com.
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
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