IT Manager- Vertoz

• Oversee and manage IT infrastructure, including hardware, software, and network systems.
• Provide advanced desktop support (Windows, macOS, Linux) and troubleshoot escalated issues.
• Manage installation, configuration, and maintenance of desktops, laptops, and peripheral devices.
• Ensure system security through firewalls, antivirus, patching, and access controls.
• Monitor system performance, conduct root cause analysis, and implement preventive measures.
• Lead IT support team and coordinate with vendors for procurement, upgrades, and repairs.
• Manage user accounts, permissions, and access within Active Directory, O365, and other enterprise systems.
• Plan and implement IT policies, procedures, and best practices for data security and compliance.
• Assist with IT projects such as system upgrades, cloud migration, and network improvements.
• Maintain documentation of IT assets, licenses, configurations, and processes.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 8+ years of experience in IT support/desktop engineering, with at least 2 years in a lead or managerial capacity.
• Strong knowledge of Windows, macOS, and Linux environments.
• Hands-on experience with Active Directory, Office 365, Exchange, and cloud services (Azure/AWS preferred).
• Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, firewalls).
• Experience with virtualization platforms (VMware/Hyper-V) is a plus.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to manage multiple priorities and deliver results under pressure.
• Strong leadership and vendor management experience.

Benefits

• No dress codes
• Flexible working hours
• 5 days working
• 24 Annual Leaves
• International Presence
• Celebrations
• Team outings