IT Monitoring Center - Application Monitoring team

Position Title:
IT Monitoring Center – Application Monitoring Specialist

Location:
Saudi Arabia

Education:
Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related field.

Experience:
2–5 years of experience in Application Monitoring, IT Operations, or similar roles.

Monthly Salary Package:
12,000 SAR

Qualifications & Skills:

• Strong understanding of core IT concepts: networking, operating systems, and databases.
• Hands-on experience with monitoring tools and platforms (e.g., APM suites, log management tools).
• Ability to interpret performance metrics such as response time, throughput, and error rates.
• Ability to analyze and identify application bottlenecks.
• Experience in collecting, managing, and analyzing application logs.
• Familiarity with configuring alerting mechanisms and health checks.
• Excellent communication skills to interact with development, operations, and support teams.
• Ability to work under pressure and handle critical incidents efficiently.
• Strong prioritization and time-management skills.
• Continuous learning mindset, staying updated with new monitoring technologies.
• Knowledge of Application Performance Monitoring (APM) tools (e.g., Dynatrace, AppDynamics, New Relic).

Responsibilities:

• Continuously monitor application performance metrics (response time, throughput, error rate).
• Analyze performance bottlenecks and provide insights for optimization.
• Collect, manage, and analyze application logs to ensure operational stability.
• Set up and maintain alerting systems for application health metrics.
• Immediately log incidents into the incident management system upon detection.
• Communicate incidents through all digital channels based on the escalation matrix.
• Collaborate with development and IT operations teams to ensure application stability.
• Provide proactive recommendations to enhance system performance and reliability.

Work Pattern:
In-person

Interview:
Remote