IT Monitoring & Product Operations Specialist

Hepsiburada, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With Türkiye’s and the region's largest Smart Operations Center, industry-leading R&D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.

Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our “Technology Empowerment for Women Entrepreneurs” program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.

With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as “Türkiye’s Hepsiburada” and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.

For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.

If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services—and contribute to exciting success stories—the future starts here.

Qualifications:

• Preferably a graduate of a bachelor's degree in Software Engineering, Computer Engineering or Management Information Systems.
• Willingness to monitor the systems of Hepsiburada, Turkey's leading e-commerce company, 24/7 and work in a shift system.
• Knowledge of Technology Operations processes (preferably having worked on these teams).
• Knowledge of ITIL and Monitoring Support processes.
• Possess problem-solving and analytical thinking skills.
• Preferably a graduate of a bachelor's degree in Software Engineering, Computer Engineering or Management Information Systems.
• Preferably a basic knowledge of SQL Management, Mongo DB, Jira, Pycharm, and SAP applications.
• Preferably a familiarity with development processes or a desire to improve in this area.
• Preferably knowledge of Python.
• Preferably a familiarity with Zabbix monitoring.

Responsibilities:

• Monitoring Hepsiburada's technology systems and infrastructure 24/7 as part of service continuity.
• Operating Incident Management, Case Management, Alarm Management, and 24/7 Monitoring Support processes within the technology.
• Resolving cases submitted to the Technology Operations team via the ITSM Tool, and forwarding unresolved cases to L3 teams for follow-up.
• Monitoring alarms 24/7, taking defined actions, and quickly informing the solution teams.
• Sharing operational needs related to process improvements observed in managed operational processes with the solution teams and ensuring follow-up.
• Monitoring processes running at night, intervening immediately and providing solutions.

We Offer:

• We rule the change and you are taking big responsibility for this game.
• We are learning and improving together with our experiences.
• Hepsiburada is empowering, supporting, and making the ideas a reality.
• Working with joy is our secret weapon !

https://medium.com/hepsiburadatech

https://stackshare.io/hepsiburada

"Bu ilan sebebiyle yapacağınız başvurular aracılığıyla toplanacak kişisel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.Ş (“Hepsiburada”) tarafından 6698 sayılı Kişisel Verilerin Korunması Kanunu (“KVKK”) ve ilgili mevzuat kapsamında iş başvuru süreçlerinin yürütülmesi amacıyla otomatik yollarla işlenecektir. Detaylı bilgi için lütfen Aydınlatma

Metni’ndeki Çalışan Adayı (https://www.hepsiburada.com/kisisel-verilerin-korunmasi) kişi kategorisini inceleyiniz.”