IT Network and Server Engineer

IT Network Engineer – Helpdesk & Remote Server Management

Location: Lahore, Pakistan (On-site, remote operations for USA-based Medisure)

Company: GenX Integrated Systems (GIS) – IT Services Division

Department: IT Services

Job Type: Full-time / ON-Site.

Experience Level: Mid–Senior

Salary Range: (based on experience)

No. Positions: (01)

About Us

MediSure (USA) provides IT front-desk and help-desk services for hospitals and clinics, focusing on reliability, security, and excellence in customer support. These services are delivered through GenX Integrated Systems (GIS) in Lahore.

We are expanding our team and seeking experienced IT Network Engineers who are fluent in English, have solid networking/server management skills, and can provide world-class remote support to our US-based clients.

Key Responsibilities

• Serve as first-line IT Helpdesk support for users (e.g., password resets, user account creation in Active Directory, and support for healthcare systems such as Cerner).
• Provide remote server administration and monitoring to ensure uptime, performance, and security.
• Manage network design, setup, and troubleshooting for client environments.
• Perform regular checks on server applications and escalate issues when necessary.
• Support software/hardware configurations, patches, and updates.
• Document issues, solutions, and maintain detailed IT service records in ticketing systems.
• Collaborate with the US-based IT operations team for escalations and advanced troubleshooting.
• Ensure compliance with organizational IT policies and security standards.

Required Skills & Qualifications

• Minimum 3+ years of professional experience in network and server management.
• Strong knowledge of:
• Windows Server administration (Active Directory, Group Policies, DNS, DHCP).
• Network protocols (TCP/IP, VPN, Firewalls, Routing & Switching).
• Remote access tools and server monitoring platforms.
• Excellent English communication skills (both spoken and written) for client-facing support.
• Ability to troubleshoot efficiently and explain solutions clearly to non-technical users.
• Experience with healthcare IT systems (Cerner, Epic, etc.) is a plus.

Shift & Work Structure

• 6 days/week (Monday–Saturday)
• Sunday fixed off
• Rotating evening shifts every 90 days (flexibility required)

What We Offer

• Competitive salary: Based on experience.
• Performance-based increments and long-term career growth.
• Professional work environment with international exposure.
• Hands-on experience with healthcare IT systems and enterprise technologies.
• Continuous skill development in IT infrastructure and server management.

Additional Details

• Work Location: In-person, Lahore
• Job Type: Full-time
• Apply at: hr@genxintegratedsystems.com

Job Types: Full-time, Contract
Contract length: 12 months

Work Location: In person