IT Network Operation Support Engineer

The IT Network Operation Support Engineer is responsible for supporting enterprise and service provider IP/MPLS network infrastructure. The role involves 24x7 operational support, troubleshooting, change implementation, automation support, and multi-vendor platform management to ensure high availability and performance of the IT network.

Key Responsibilitie

sNetwork Operations & Monitorin

• gParticipate in 24x7 operational support including on-call rotation
• .Monitor network health using NMS tools and analyze alarms, logs, and performance metrics
• .Track link utilization and traffic trends and generate operational reports
• .Provide operational support across all network platforms including multi-vendor environments

.Incident Management & Troubleshootin

• gTroubleshoot network incidents across IP/MPLS and enterprise network infrastructure
• .Perform root cause analysis and coordinate with vendor TAC teams
• .Support legacy systems and transitional environments
• .Provide onsite support for hardware troubleshooting and recovery

.Configuration & Change Managemen

• tImplement configuration changes and software upgrades following change management procedures
• .Execute service requests and change requests
• .Prepare and validate Method of Procedure (MOP) for network changes
• .Participate in CAB reviews and post-change evaluations
• .Validate network functionality before and after changes

.Multi-Vendor Platform Suppor

• tSupport networking platforms including Cisco, Huawei, and Juniper
• .Provide operational support for load balancers such as F5, Brocade, and Array
• .Maintain operational support for devices across enterprise and core network environments

.Migration & Implementatio

• nSupport complex network migrations and platform transitions
• .Assist in link expansion, shifting, and dual-homing activities
• .Participate in design analysis and implementation of new requirements

.Documentation & Reportin

• gMaintain and update network diagrams and documentation
• .Track inventory, hardware lifecycle (EOS/EOL), and software bug remediation
• .Generate operational and performance reports

.Automation & Optimizatio

• nSupport network automation initiatives using scripting tools
• .Assist in configuration automation and operational efficiency improvements
• .Contribute to traffic engineering and IP addressing strategy improvements

.
Required Technical Skil

lsNetworking Technologi

• esRouting protocols: OSPF, IS-IS, B
• GPMPLS technologies: LDP, RSVP-TE, Segment Routi
• ngVPN services: L2VPN, L3VPN, VP
• LSEnterprise and SDN networking concep
• tsIP addressing and traffic engineeri

ngHardware Platfor

msHands-on experience wit

• h:Cisco Enterprise & ACI platfor
• msHuawei: NE9K, NE5K, NE40, S9300, CX600-
• X8Juniper route
• rsLoad balancers: F5, Brocade, Arr

ayAutomation & Too

• lsPython scripti
• ngAnsib
• leNAPA
• LMNetconf / YA
• NGNetwork Monitoring Systems (NM

S)
Minimum Qualificati

• onsBachelor’s Degree or Diploma in Telecommunications, Computer Science, Electrical Engineering, or related fi
• eldProfessional certificatio n: CCNP / CCIE or HCIP / H

CIE
Experience Requirem

• entsMini mum 7–10 years of experi ence in IP/MPLS or enterprise network operat
• ionsAt le ast 4 years supporting enterprise or mobile IP netw
• orksExperience in telecom or large enterprise environm
• entsProven experience supporting complex network migrat
• ionsHands-on experience with multi-vendor routing platf
• ormsExperience supporting load balancing technolo

gies
Working Condi

• tionsStandard working hours with 24x7 on-call support rot
• ationAvailability for maintenance windows, weekends, and holidays when req
• uiredOnsite support across multiple network locations as n

eeded
Key Delive

• rablesNetwork uptime and operational sta
• bilityTimely incident resolution and root cause an
• alysisSuccessful implementation of change and service re
• questsAccurate network documen
• tationEfficient execution of migrations and up
• gradesAutomation improvements in operational

tasks
Performance

• MetricsIncident response and resoluti
• on timeChange succe
• ss rateNetwork availability and perf
• ormanceQuality of documentation and re
• portingCompliance with change management
• processOperational efficiency impro

vements