IT NOC Engineer / MSP Systems Engineer (Level 2/3)

Job Summary

We are seeking an experienced MSP Systems Engineer to manage and optimize complex client environments. This is an infrastructure-heavy role focusing on server stability, virtualization, and proactive management. You will be responsible for maintaining 99.9% uptime for our clients while operating strictly within an SLA-driven model.

Mandatory Requirements:

• Minimum 3 - 5 years of experience working for an MSP (Managed Service Provider
• RMM Proficiency: Deep experience with platforms like ConnectWise, NinjaOne, N-able, or Kaseya.
• Backup Mastery: Hands-on management of Veeam, Datto, or Acronis in a multi-tenant environment.
• SLA Discipline: Proven track record of meeting strict response and resolution times (SLAs).
• Communication Skills: Excellent English Communication is a must.

Timings: 6pm- 3am / full time onsite

Key Technical Responsibilities

• Server & Identity: Build, migrate, and maintain Windows Server (2016-2022) environments and Active Directory (Group Policy, DNS/DHCP, Azure AD integration).
• Virtualization: Manage and troubleshoot Hyper-V and VMware ESXi/vCenter clusters, including resource allocation and performance tuning.
• Proactive Management: Utilize RMM tools to automate patching, monitor system health, and deploy software across multiple client sites.
• Data Protection: Oversee MSP-centric backup solutions (Veeam, Datto, SIRIS); perform regular test restores and ensure disaster recovery readiness.
• Escalation Support: Act as a Tier 2/3 escalation point for complex infrastructure issues that cannot be resolved by the front-line help desk.

Operational Requirements

• Strict adherence to Service Level Agreements (SLAs) and detailed time-tracking.
• Participation in a high-performing team using a PSA (Professional Services Automation) tool like Autotask or ConnectWise Manage.

Location: Bahria Town Phase 7.

Disclaimer: Only resumes & cover letters written by you. AI-generated applications will not be considered.

Job Type: Full-time

Pay: Rs150,000.00 - Rs200,000.00 per month

Application Question(s):

• Do you have hands on experience with window server, active directory and virtulization ( Hyper V M ware )
• Do you have expertise in MSP- centric backup tools & proactive RMM platforms ?
• Do you have ability to manage multiple clients & document work within a fast - pced SLA - driven model ?
• Do you have strong English communication skills for both client facing support and internal team collaboration ?

Education:

• Bachelor's (Required)

Experience:

• 5years: 3 years (Required)

Language:

• English ? (Required)

Work Location: In person