IT NOC/Batch Operations, Experienced

Your Work

In this role, you will:

• Execute and monitor batch operations and network operations center (NOC) events to assure successful execution and completion within required timelines
• Provide technical direction and proactive solutions to ensure optimal performance of batch schedule and ensure compliance with batch window
• Provide secondary level of support, analysis, troubleshooting, and triage to resolve batch operations and/or NOC events
• Develop and continually refine NOC documentation and other enterprise monitoring policies and ensure NOC tools can meet requirements
• Collaborate with business and IT teams to translate requirements/requests into design and implementation of updates or additions to batch schedule or NOC events
• Monitor batch jobs, application health, and system alerts using enterprise monitoring tools (e.g., BigPanda, Dynatrace, Splunk, SolarWinds and Tidal).
• Ensure batch jobs complete successfully within defined SLAs and business timeframes.
• Identify failed, delayed, or abnormal job executions and take corrective action.
• Monitor application logs, dashboards, and metrics to detect performance or availability issues.
• Respond to alerts and incidents according to defined operational procedures and escalation paths.
• Escalate complex issues to application development, infrastructure, or vendor support teams.
• Identify recurring issues and recommend automation or process improvements.
• Assist in improving alert quality to reduce noise and increase actionable alerts.

Your Knowledge and Experience

• Requires a bachelor’s degree or equivalent experience
• Requires at least 2 years of prior relevant experience
• Prefer 1 year of experience with an enterprise job scheduler and/or network operations or monitoring role
• Proficiency with monitoring tools like BigPanda, Dynatrace, Solarwinds, and Splunk is preferred
• Requires ability to work scheduled shift - Specifically, Tuesdays – Saturdays from 3 pm to 11 pm PST.
• Proficiency with MS Office applications, Service Marketplace, and reporting or dashboarding tools.
• Strong analytical skills with the ability to troubleshoot and resolve complex technical issues.
Experience with cloud services, automation, and scripting with Bash, PowerShell, or Python is preferred

Hybrid

This role requires employees to be in - office based on our hybrid workplace model, balancing purposeful in - person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

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ABOUT THE TEAM
About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.

Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus’ vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus’ objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California’s vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.