IT Officer

Description

About IDR:
IDR is a global Expert Network, that connects industry-agnostic clients with vetted experts across all sectors, seniorities, and geographies. We have over 500,000 institutional, business, and life science leaders and decision-makers, in all functions and seniority levels. Working from our locations in the USA, ASIA, and Europe, we have a team of more than 200 analysts who are dedicated to new expert recruitment.

The Role:
We are looking for a proactive Female IT Officer to join our team at IDR. This role is responsible for managing and supporting the organization’s information technology systems and services. The candidate will play a crucial role in ensuring the smooth operation of IT infrastructure, maintaining security, and providing technical support to end-users. The position requires a combination of technical expertise, problem-solving skills, and effective communication.

Key Responsibilities:
Azure Active Directory and manage MS365 users and licenses.
Oversee MS365 Admin Centre (Exchange, SharePoint, OneDrive, Azure, Teams).
Troubleshoot Windows, Office, network connections, and desktop applications.
Manage Help Desk ticketing and IT asset management.
Diagnose and resolve hardware and software issues.
Assist with audio-visual setups in conference rooms.
Support remote users and create documentation for common queries.
Perform routine system checks (daily, weekly, monthly).
Hands-on experience with LAN/WAN infrastructure and devices (switches, routers, firewalls).
Conduct network troubleshooting and manage firewall settings for security.
Install and manage endpoint security solutions and ensure compliance.
Monitor and respond to security alerts, investigate incidents, and prepare reports.
Collaborate with teams to address recurring security issues and maintain communication on policies.
Plan, install, configure, troubleshoot, maintain, and upgrade operating systems.
Comply with the principles and policies in the information security policies where relevant to the job.

Qualifications and Skills:
Education: 
Bachelor’s Degree in Computer Science or IT or related/relevant experience.
Experience: 
4-5 years of hands-on experience in the same capacity.
Communication Skills:
Adequate verbal and written communication skills.
Other Necessary Skills:
Excellent collaboration skills to understand and align multiple stakeholders.
Able to handle tight deadlines and pressure situations.
Resilience in dealing with changing expectations and the environment.
Strong ability to understand and solve problems that arise in daily operations.
Ability to deconstruct information into smaller categories to draw conclusions.
Ability to take ownership of the assigned tasks and responsibilities.
Well-versed with Microsoft 365, AWS, Azure Services, Windows 11.

What do we offer?
Work Location: Onsite
Working Hours: 09:00 AM to 06:00 PM
Job Type: Full Time
Office Location: Plot Number 18-C, Kaghan Road, F-8 Markaz, Islamabad, 44000

Compensation & Benefits:
Benefits: EOBI contributions as per Pakistan's labor law.
Leave: 14 vacation leaves, 8 sick leaves, 10 casual leaves.
Additional perks: Medical coverage, EOBI contributions as per Pakistan’s labor laws, paid training, team events, growth opportunities, and a clear promotion path.
Gratuity: Applicable upon completion of two years of continuous service, in accordance with local labor regulations.

Equal Opportunity & Inclusion:
IDR is an equal opportunity employer. We make all employment decisions based on merit, qualifications, and business needs, without discrimination based on race, religion, gender, age, disability, or any other status protected under Pakistani law. We are committed to a fair, inclusive, and respectful workplace for all.