IT Officer

Key ResponsibilitiesIT Operations & Support

Install, configure, and maintain POS systems, back-office software, and restaurant applications.
Provide day-to-day IT support to restaurant outlets and head office staff.
Troubleshoot hardware, software, network, and connectivity issues promptly to minimize operational downtime.
Coordinate with vendors for POS systems, CCTV, internet, and software support.

Network & Infrastructure

Data Security & Compliance

Implement and enforce IT security policies, including user access control and data protection.
Ensure regular data backups and recovery procedures.
Protect company systems against malware, unauthorized access, and data breaches.

System Administration

Manage user accounts, access rights, and passwords for POS, ERP, and other systems.
Maintain software licenses and ensure compliance with vendor agreements.
Document IT procedures, configurations, and incident reports.

New Outlet Setup & Projects

Support IT setup for new restaurant openings, renovations, and relocations.
Assist in system upgrades, technology rollouts, and digital transformation initiatives.
Train staff on POS systems and basic IT procedures.

Education

Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.

Experience

2–4 years of IT support experience, preferably in restaurant chains, retail, or hospitality.
Hands-on experience with POS systems (e.g., Oracle MICROS, Toast, NCR, or similar).

Technical Skills

Strong knowledge of POS systems, Windows OS, basic networking, and hardware troubleshooting.
Familiarity with CCTV systems, printers, scanners, and restaurant peripherals.
Basic knowledge of cybersecurity and data backup practices.

Soft Skills

Strong problem-solving and troubleshooting skills.
Ability to work under pressure and handle urgent operational issues.
Good communication and coordination skills.
Willingness to travel between outlets and provide on-call support when required.

Working Conditions