IT Officer / HBTF Bahrain

Key Roles & Responsibilities

• Experience using tools such as Postman, SoapUI, or Swagger to test and troubleshoot REST/SOAP APIs.

• Familiarity with ETL tools like Informatica, Talend, Oracle Data Integrator, or Microsoft SSIS, particularly for banking/reporting environments.

• Strong hands-on experience with tools such as SQL Developer, Toad, or DBeaver for complex queries, debugging, and optimization.

• Ability to write shell scripts (Bash, PowerShell) to automate operational tasks and deployments.

• Understanding of IT service management best practices (incidents, problems, changes, and service delivery).

• Provide ongoing support for system and application configuration, software upgrades, vulnerability management, and incident resolution in coordination with application vendors.

• Actively participate in the planning, execution, and delivery of IT projects, ensuring alignment with business objectives and timelines.

• Serve as a systems analyst for business-related requests by evaluating needs, identifying solutions, and supporting implementation.

• Deliver end-user support for core and auxiliary applications, ensuring smooth and uninterrupted business operations.

• Contribute to the testing, and periodic review of disaster recovery (DR) and business continuity plans to ensure operational resiliency.

• Customize, configure, and maintain system environments, and application frameworks.

• Basic knowledge of securing systems and applications, managing patches, and responding to vulnerabilities.

• Evaluate and test new application versions, patches, and enhancements, and manage their transition through staging to production.

• Provide support for banking systems such as Core Banking, Mobile Banking, Payments, ATM, and Data Warehouse, including regular monitoring and performance optimization.

• Log and manage user-reported issues using a support ticketing system, ensuring timely resolution and communication.

• Support the generation and reconciliation of daily, monthly, quarterly, and annual IT reports and system outputs.

• Serve as a backup IT operator in the absence of the primary operations staff, ensuring continuity of scheduled tasks and system monitoring.

Qualifications & Requirements :

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.

• Minimum of 3 years of experience in a technical support, operations, or application administration role.

• Preferred knowledge of banking systems and environments including Core Banking, Mobile Banking, Payments, ATM networks, and Data Warehouse systems.

• Proficiency in SQL, relational databases, XML, and scripting for systems management.

• Familiarity with both Windows and Linux operating systems, server infrastructure, and foundational IT security practices.

• Strong analytical thinking, communication, and problem-solving skills with the ability to work under pressure.