IT Officer / IT Executive

We are looking for an energetic and detail-oriented IT Support resource to assist with day-to-day technical issues, troubleshooting, and basic IT operations. The ideal candidate should have strong problem-solving skills, basic knowledge of hardware/software, and eagerness to learn in a fast-paced environment.

Key Responsibilities:

• Provide first-level technical support to employees (L1 Support).
• Troubleshoot basic hardware and software issues (laptops, desktops, printers, network).
• Install, configure, and update operating systems and applications.
• Assist with user account creation, password resets, and access management.
• Support IT team in maintaining network devices, servers, and office equipment.
• Log and monitor support tickets until resolution.
• Assist in inventory management of IT equipment and accessories.
• Ensure timely escalation of unresolved issues to senior technical staff.
• Provide support during onboarding of new employees (system setup).
• Maintain documentation of IT procedures and troubleshooting guides.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, IT, or related field (fresh graduates encouraged to apply).
• Basic knowledge of Windows OS, MS Office, and networking fundamentals.
• Understanding of PC hardware components and troubleshooting techniques.
• Strong communication and customer service skills.
• Ability to handle multiple tasks and work in a team environment.
• Eagerness to learn new technologies and tools.

Nice to Have (Optional):

• Basic knowledge of Active Directory / Office 365.
• Experience with helpdesk or ticketing systems (internship experience is a plus).
• Any entry-level IT certification (CCNA, CompTIA A+, etc.) is a bonus.

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?

Work Location: In person