IT Onboarding Associate

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Why This Role Exists

HUB’s workforce is large and distributed. Every new hire, contractor, and departing employee represents a series of IT actions that must happen accurately and on time — user identity created, system access granted, hardware provisioned, remote user support delivered, and assets reclaimed. When onboarding is delayed, offboarding is incomplete, or users can’t get the access and support they need, the impact is immediate: lost productivity on day one, security gaps from lingering access, and employees left without the tools to do their jobs.

The IT Onboarding Associate supports the enablement team by assisting with the daily execution of onboarding, offboarding, and user enablement activities. Working under the guidance of the Onboarding Analyst and team leadership, this role helps ensure that new hires and contractors are set up on time, that departing users are offboarded completely, and that the routine IT tasks supporting these workflows are completed accurately and consistently. This is a hands-on, task-focused role ideal for someone building a career in IT service delivery who is eager to learn, follow established processes, and grow into broader responsibilities.

Key Responsibilities

Onboarding & Offboarding

• Assist with IT onboarding for new hires and contractors — Helps ensure that user identities, system access, and equipment needs are set up accurately and on time, following established procedures and checklists.
• Support expedited onboarding requests as directed — Assists the team in meeting tight timelines for priority hires by completing assigned provisioning tasks promptly.
• Assist with offboarding actions — Supports access deprovisioning and equipment reclamation for departing employees and contractors, following established workflows to help ensure compliance and security.
• Work closely with the enablement team — Collaborates with onboarding analysts and team members to maintain continuity of service and consistent execution across daily workflows.

User Enablement

• Assist end users with IT requests — Provides basic guidance on processes, timelines, and available options, helping employees and contractors navigate common requests and directing more complex issues to the appropriate team member.
• Support resolution of exceptions and escalations — Assists with non-standard hardware requests, peripherals, and onboarding-related issues, working with the team to resolve them promptly.
• Provide clear status updates to end users — Communicates with requestors on the progress of their items so that users are kept informed throughout the process.
• Help maintain knowledge base content — Assists with updating onboarding documentation, troubleshooting guides, and self-service resources as directed.

Incident & Escalation Support

• Provide coverage for incident ordering queues — Actions requests during assigned hours, helping ensure fulfillment is completed in a timely manner.
• Assist with onboarding-related escalations — Supports the resolution of escalations related to onboarding, access, and provisioning, escalating to the analyst or team lead when issues require additional expertise.
• Help monitor open incidents and tasks — Assists with identifying aging items and flagging potential SLA concerns to keep the queue healthy and fulfillment on track.

Asset Support

• Assist with hardware and accessory orders in ServiceNow — Helps process orders for equipment and peripherals in support of onboarding, offboarding, PC refresh, and user enablement workflows.
• Support asset verification and record accuracy — Assists with verifying asset assignments and updating ServiceNow records to help keep the end-user inventory current and reliable.
• Assist with equipment reclamation for departing users — Supports the asset reclamation process by helping monitor the reclamation mailbox and coordinating with field teams and shipping as directed.

What Success Looks Like

• Assigned onboarding and offboarding tasks are completed accurately and on time with minimal rework
• End users receive clear, timely communication on the status of their requests
• Incident ordering queues are actioned during assigned hours with no items left unaddressed
• Escalations are supported effectively, with appropriate handoffs to analysts when needed
• Hardware and accessory orders are processed accurately
• Asset records in ServiceNow are kept current when updates are assigned
• Established processes and checklists are followed consistently and reliably

Job Requirements

• High school diploma or equivalent required; associate’s degree or coursework in Information Technology or a related field preferred
• 0–2 years of experience in IT support, help desk, service desk, or a related role
• Exposure to or familiarity with ServiceNow or a comparable ITSM platform is a plus
• Basic understanding of IT onboarding and offboarding processes preferred
• Strong attention to detail and the ability to follow established procedures consistently
• Good written and verbal communication skills
• Ability to manage multiple tasks and follow through on assignments without dropping items
• Willingness to learn and take direction from analysts and team leadership
• Customer-friendly attitude with a commitment to helping end users have a positive experience
• Comfortable working in a structured, process-driven environment
• Proficient in Microsoft Office Suite and comfortable learning new IT tools

Working Conditions

• Standard business hours with shift coverage as assigned to support onboarding/offboarding incident and request queues
• Hourly, non-exempt position
• Chicago, Hybrid

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected hourly pay range is $20/hr to $25/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Information Technology

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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