IT Operation Engineer

Job description:

We are seeking an IT Operations Engineer with a diverse skill set encompassing basic IT helpdesk support, knowledge of business continuity practices and a basic understanding of cybersecurity principles.

Responsibilities:

• Manage and keep a record of devices, accounts and software license.

• Install and configure softwares on end-user devices.

• Provide technical support to end-users, resolving hardware and software issues.

• Document troubleshooting steps and solutions for future reference.

• Prepare user devices, accounts and software licenses according to HR’s notice.

• Support in developing & improving operational procedures in managing IT assets and resources, including user devices, accounts and software licenses.

• Assist on IT-related audits and assessments where required.

• Implement cybersecurity measures to protect systems and data from unauthorized access, data breaches, and cyber attacks.

• Develop and enforce security policies, procedures, and best practices.

Qualifications required:

• A diploma or bachelor's degree in computer science, engineering, information systems, or its equivalent.

• Strong technical knowhow on Macbooks, TCP/IP, Linux OS, firewalls, good exposure to enterprise security software and solutions.

• Excellent communication, problem solving, and critical thinking skills, great sense of responsibility.

• Capable of self learning and acquiring new knowledge and skills to be relevant and stay relevant in the files.

Preferred qualifications:

• Prior experience in IT helpdesk support roles.

• Experience managing Macbooks, MDM, and enterprise softwares.

• Experience in providing IT support.